Dubai Culture Awarded ISO Certification for IT Services Management

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Dubai, United Arab Emirates: Dubai Culture & Arts Authority (Dubai Culture), the Emirate’s dedicated entity for culture, arts and heritage, has been awarded the international ISO ‘20000:2011’ certificate for IT Services Management following an in-depth review by independent business standards consultancy BSI Group.

The ‘20000:2011’ certificate — accredited by global IT service management forum ITSMF International —  was awarded based on the Authority’s standards in place for planning, implementing, operating and monitoring of its Services Management System, as well as the continuous review, periodic maintenance and constant improvement of its IT services.

His Excellency Saeed Al Nabouda, Acting Director General of Dubai Culture & Arts Authority, said: “The Authority is proud to have been awarded this important ISO certificate that recognises the best-practice approach applied to our IT systems. This certificate underscores the efforts of Dubai Culture in aligning all activities with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to move to a smart government, and to ensure the satisfaction of all visitors and exceed their expectations. In addition, these efforts come in accordance with His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, initiative ‘Dubai Government towards 2021’ aiming to provide easy access to government services by 2021 through the use of the latest technologies.”  Mohamed Yousif Al Hammadi, Acting Director of Information Technology Department at Dubai Culture & Arts Authority added: “The awarding of the ISO certificate is an important recognition of our efforts to continuously develop our IT infrastructure, as well as our applied efforts to target younger audiences via smart initiatives that encourage year-long interest in Dubai Culture’s events and activities. This certificate represents a ‘stamp of approval’ for the quality of IT-related services as provided to employees, visitors and other important stakeholders.”  Initiatives by Dubai Culture’s Information Technology Department recognised under IT Services Management include launching an updated Dubai Public Library smart application, tourist guide services for Dubai’s heritage sites, the Dubai Culture smart application, and the online creative platform Creatopia.  The 20000:2011 international accreditation for Information Technology – Service Management is awarded to institutions that abide by the ITIL standards of IT management and that are seeking to enhance the quality of their IT-services management. Overall, the award ensures the provision of efficient services to external and internal customers by organizations.  The ISO certificate demonstrates Dubai Culture’s excellence in managing the operations required to deliver efficient service delivery by implementing a systemic service management procedure based on international best practices. These accredited standards will lead to increased customer satisfaction of all the relevant stakeholders, as well as enhancing the overall experience for users and visitors.

About Dubai Culture & Arts Authority:

The Dubai Culture & Arts Authority (Dubai Culture) was launched on March 8, 2008 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, in order to drive the growth of the city’s artistic and cultural landscape. The Authority has grown to play a major role in the realization of the Dubai Plan 2021, to highlight Dubai as a thriving capital for creative industries and further embed the Emirate’s credentials as a city of happy, creative and empowered people. As part of its mandate, Dubai Culture has several initiatives that are focused on strengthening both the historic and modern cultural fabric of Dubai, including Dubai Art Season – the city’s premier umbrella arts initiative which kicks off with Emirates Airline Festival of Literature and encompasses Art Week including Art Dubai, Design Days Dubai, and SIKKA Art Fair, Middle East Film & Comic Con, SIKKA Art Fair – an annual event aimed at promoting Emirati and local artists in the UAE and the wider GCC region, Dubai Festival for Youth Theatre – an annual festival that fosters the art of theatre in the UAE and that is celebrating its 10th anniversary in 2016, and Dubai Next – a dynamic platform that aims to showcase the Emirate’s cultural ethos and its vibrant creative scene on the global stage. The Authority’s other key initiatives include Creatopia – the nation’s first government empowered virtual community that guides and nurtures the creative culture of the nation and provides a platform of information and opportunities that lead to exposure and personal growth. Dubai Culture also plays a leading role in support of the UAE National Strategy for Reading 2026, in particular by undertaking a major refurbishment of all Dubai Public Library branches to transform them into state-of-art cultural and artistic hubs. Across all of its branches, Dubai Public Library also provides children and young adults with a range of educational and entertaining activities that encourage the use of its facilities. The ‘Our Summer is Filled with Culture & Arts Programme’ is a Dubai Public Library initiative which complements the UAE National Reading Strategy, with its activities open to all age groups, and which revolve around four key themes: happiness, reading, family and the future.  The Authority also manages more than 17 heritage sites across the Emirate, and is a key government stakeholder in the development of the Dubai Historical District. As the custodian Authority of Dubai’s museum sector, Dubai Culture will officially launch Etihad Museum and in December 2016. The museum will provide platform to encourage cultural exchange and to connect Emirati youth with their culture and history. As part of the Authority mandate to support Dubai’s vision of becoming the focal point of diverse cultural exchange (regionally & globally), the museums will play a catalyst role in preserving Emirati Heritage.