Dubai Economy and Paris Gallery, the leading luxury retailer in the region, opened the ‘Consumer Happiness Counter’ at Paris Gallery’s largest store in The Dubai Mall. Mr. Mohammed Abdul Rahim Al Fahim, CEO of Paris Gallery Group of Companies, in the presence of Mr. Mohammad Ali Rashed Lootah, CEO, Commercial Compliance & Consumer Protection sector in Dubai Economy, and senior officials from both sides, inaugurated the counter.
Launched by Dubai Economy, the initiative is in line with the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to enhance happiness and strengthen relations between retailers and consumers. The initiative also aims at providing improved shopping experiences for customers in Dubai.
“Paris Gallery’s mission has always been to indulge its customers with exceptional shopping experiences by offering quality products and services. Satisfying the customer by understanding their preferences is what we do best. The group always seeks to keep the satisfaction level high through high service and hospitality standards. Today, we opened our first Consumer Happiness Counter in line with the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum to enhance and bring about a positive and happy customer journey. I believe this is a significant step in strengthening our relationship with our clients as its gives them an opportunity to raise concerns and get appropriate support in a timely and friendly manner,” said Mohammed Abdul Rahim Al Fahim.
“Dubai Economy launched the Consumer Happiness Counter initiative as part of the vision of our leadership to make happiness as the cornerstone of economic and social development in the emirate and across the UAE. The Counter provides a more personalized experience in raising and resolving consumer complaints, which in turn will strengthen relations between retailers and their customers while also enhancing the shopping experience,” commented Mohammad Lootah.
Paris Gallery’s eye-catching retail concepts, impeccable service standards and hospitality practices sees it stand out as an unequivocal shopping and gifting destination in the Middle East. Paris Gallery is the flagship retail store of the Paris Gallery Group of Companies. The group has a network of more than 85 retail stores across the UAE, Saudi Arabia, Qatar, Bahrain, Oman, Iraq and Baku, with a portfolio of over 650 international brands.