Mediclinic Welcare Hospital Goes Live with InterSystems TrakCare Unified Healthcare Information System


The latest Go-live marks the 6th hospital and 26th site to implement TrakCare within the Mediclinic Middle East Group 

Dubai UAE: Mediclinic Welcare Hospital, one of the UAE’s most established healthcare facilities dating back to 1998, has announced the implementation of InterSystems TrakCare® unified healthcare information system. The Electronic Medical Record (EMR) system complies with Welcare’s strategy for joining the Dubai’s Healthcare Information Exchange program (NABIDH) which aims at enabling healthcare professionals to securely access patient medical records from all public and private healthcare facilities in Dubai.

As part of Mediclinic International, one of the world’s largest private healthcare groups, Mediclinic Welcare Hospital is proud of its long history, as it continues to look to the future. Having recently undergone significant expansion and adding capacity to its busy outpatient department, Mediclinic Welcare Hospital is renovating other hospital areas to provide new services and patient amenities. 

The TrakCare latest Go-live at Mediclinic Welcare Hospital marks the 6th Hospital and 26th site to implement TrakCare within the Mediclinic Middle East Group.

Mediclinic Welcare Hospital’s healthcare providers will get a comprehensive view of each patient’s clinical, administrative, and financial information at any given time, thanks to TrakCare’s unified clinical and revenue cycle management capabilities. Mediclinic Middle East (MCME) is on track to implement TrakCare in all of its UAE hospitals and clinics by the end of the first quarter of 2022. The EMR system assists MCME clinicians in making decisions while providing more opportunities to provide patients with a better experience and a more seamless care journey by reducing waiting times and avoiding unnecessary tests.

Mediclinic Middle East operates seven hospitals in the UAE with over 900 inpatient beds and more than twenty clinics. 

“At Mediclinic, we are committed to offering the most comprehensive and evidence-based patient care, delivered in a compassionate manner. Our technology transformation agenda enables us to achieve these objectives efficiently to exceed our patients’ expectations whilst at the same time establishing the digital foundation required to facilitate our growth across the continuum of care,” said Augustine Amusu, Chief Information Officer at Mediclinic Middle East. “The implementation of TrakCare at Mediclinic Welcare Hospital brings us closer to our digital transformation goals across the network.” 

“Mediclinic Welcare Hospital, like all Mediclinic facilities, has a clear goal of providing excellent patient care with measurable clinical outcomes,” said said Ali Abi Raad, InterSystems Country Manager for the Middle East and India. “We are pleased to contribute to this important goal by  deploying TrakCare at all Mediclinic facilities in the UAE which will enable the hospitals and clinics to deliver better healthcare service, enhance patient safety and overall health outcomes. 

About Mediclinic Welcare Hospital: 

Inaugurated in 1998, Mediclinic Welcare Hospital is one of Dubai’s most established healthcare facilities. Its patients’ health, wellbeing, safety, comfort, and convenience are at the heart of everything Mediclinic Welcare Hospital does. Since the beginning, it has dedicated itself to providing the highest level of ethical patient care, from the most experienced professionals, in relaxed and familiar surroundings.

As part of Mediclinic International, one of the world’s largest private healthcare groups, patients at Mediclinic Welcare Hospital can be assured that the care they receive is grounded in the latest international standards of governance, patient safety, and evidence-based medical practice, whether they are using one of the hospital’s many outpatient, inpatient or support services.

About Mediclinic Middle East:

Mediclinic Middle East is part of Mediclinic International, a private hospital group founded in 1983 that today has three operating platforms: in Southern Africa (South Africa and Namibia); Switzerland and the United Arab Emirates. The Group also has a 29.9% shareholding in Spire Healthcare, a UK-based healthcare group with 38 hospitals.  The foundation of Mediclinic International lies in the application of rigorous science to improve the lives of patients, through the use of state-of-the-art treatments and technologies to care for patients in an evidence-based environment.

Mediclinic Middle East operates seven hospitals and over 20 clinics with almost 900 inpatient beds in the United Arab Emirates. 

About InterSystems:

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record and unified care records for health systems and governments through a robust suite of healthcare data integration solutions. The company is committed to excellence through its award-winning 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit