Redefining the Customer Experience – The 2nd Annual CX & Loyalty Summit & Awards MENA d Khedr, Vice President Retail, Etisalat UAE Dr. Ta


Dubai, UAE – Supported by the Association of Trade & Commerce, the countdown for the 2nd Annual CX & Loyalty Summit & Awards MENA has begun, as registration remains open. Amongst professionals from regionally renowned corporations such as GMG, Etisalat UAE, Talabat, ENOC, and Abu Dhabi Health Services – SEHA, Verve Management strives to share insights on innovative approaches designed to manage customer interactions while maximizing value.

In a world where customer experience is a key differentiator, the CX & Loyalty Summit & Awards MENA –at the Meydan Hotel, Dubai, on November 1st & 2nd – explores digitalization and its impact on loyalty and communication, across the board.

Verve Management’s lineup of exceptional speakers includes:

  • Himanshu Malhotra, Advisor – Chairman’s Office, The Department of Municipalities and Transport
  • Ahmed Khedr, Vice President Retail, Etisalat UAE
  • Dr. Tahir Hussain, Group Chief of Operational Excellence, Abu Dhabi Health Services – SEHA
  • Suryaveer Singh, Loyalty Head, ENOC
  • Maram Habbash, SVP Client Experience – Retail and Treasury, Mashreq Bank
  • Hazem El Zayat, Chief Experience Officer – MENA, Memac Ogilvy
  • Pallav Singhvi, Vice President – Consumer, Almosafer (part of Seera Group)
  • Rami Zahran, Chief Marketing Officer, Saudi German Hospital
  • Amelie Brechoire, Vice President Loyalty and Guest Experience, Asia, Middle East, Africa, Accor
  • Ilaria Buonpane, Customer Experience Director – MENA, Talabat
  • Nuran Mekky, Group Head – CVM Operations and Customer Experience, Gargash Group
  • Sagarika Nayak, Director – VOC & Customer Success, GMG
  • Sakeb Rashid, Loyalty & Retention Lead, Starbucks UAE
  • Mai Momani, Head of Customer Experience, Invest Bank
  • Pradeep Kumar, Head – Service Excellence & Customer Experience, Aster DM Healthcare.

Here’s what attendees last year had to say about the initiative –

The CX & Loyalty Summit addresses key points involving loyalty in current evolving markets; overall, an excellent balance between service and product-specific topics

An excellent lineup of speakers from some of the most renowned organizations in the region

Loyalty programs are a hot topic nowadays; it was great tapping into this. Overall, invaluable networking opportunities throughout Besides panels that were thoughtfully put together, the CX & Loyalty Summit did a great job of bringing together customer-oriented decision-makers, across industries

Join the ranks of experts in the industry at the carefully-curated 2nd Annual CX & Loyalty Summit & Awards MENA, as attendees set out to recognize and celebrate the achievements of both long-standing, and up-and-coming trailblazers.