Arabian Automobiles Company (AAC), the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan and INFINITI in Dubai, Sharjah and the Northern Emirates, in collaboration with the Roads and Transport Authority (RTA), successfully conducted a product recall campaign as part of its keenness to prioritize the safety of vehicles and achieve accident-free roads in Dubai.
Abdullah Yousef Al Ali, CEO of RTA’s Licensing Agency in Dubai, said: “The RTA continuously seeks to ensure the safety of Dubai drivers and pedestrians, including forging partnerships with the private sector towards that goal. This pioneering initiative to recall defective vehicles in cooperation with car manufacturers puts the RTA at the forefront of national and regional government agencies, resulting in 11 cooperation agreements covering 25 different brands.”
Through ongoing monitoring and proactive efforts from both parties, Arabian Automobiles was able to attain an unprecedented 93% response rate to campaigns, the highest in the Middle East for recalling vehicles with manufactured defects.
Salah Yamout, COO at Arabian Automobiles, said: “At Arabian Automobiles, safety is our priority. We regularly work closely with the RTA to conduct vehicle checks and ensure we are delivering on exacting standards. This recall campaign has been a testament to the power of joint efforts between the government and private sector, and we are committed to maintaining this shared dedication to customer safety and satisfaction. I would like to express my gratitude to the RTA and its leadership for their pivotal role in prioritizing the safety of all drivers and cars in Dubai.”
One of the key factors contributing to the campaign’s positive outcome is investigating the best techniques for tackling these issues and finding suitable solutions with optimal results, including registration blockages of certain models and providing immediate resolutions.
This joint campaign enhanced compliance and facilitated the recall process as a proactive measure, demonstrating Arabian Automobiles’ commitment to customer safety and satisfaction.
About Arabian Automobiles Company:
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50+ years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
- 6 pre-owned car showrooms
- Central Logistics Centre at Dubai Industrial City
- Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
- 60-minute Express Service
- 9 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.