Sharjah: Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah, and the Northern Emirates, has yet raised the bar of exceptional customer expereince by unveiling its fully-transformed Nissan facility in Sharjah, presenting an upgraded overall brand experience under the global Nissan Retail Concept (NRC).
Located on Sharjah’s Mohammed bin Zayed Road, the renovated Nissan facility features an all-in-one, state-of-the-art space hosting a sales showroom for new cars and certified pre-owned cars, a service center, and spare parts outlet, providing customers with a seamless and unmatched experience. It also allows customers explore the latest Nissan product line while indulging in premium hospitality rooted in faster service times, improved staff training, and new amenities that enhance the customer experience with the help of advanced technology.
The Nissan service center facility is also equipped to offer a range of conveniences, including pick-up and drop-off services, a 60-minute express service, and a customer lounge with features that enable customers to remain productive and enjoy a completely hassle-free experience. A unique highlight is an exclusive Patrol Lounge, providing a dedicated space for Nissan Patrol owners.
“In today’s world, customers are empowered, connected, and engaged individuals with a voice in the direction of the companies they interact with,” said Salah Yamout, COO of Arabian Automobiles. “That’s why we’re committed to an approach that focuses on delivering a compelling value proposition that addresses the ever-changing needs of our customers. Our goal was to create a space where customers feel welcome and valued. The new Nissan facility is designed to provide a more holistic and personalized journey, from the moment they enter the facility until they leave. At Arabian Automobiles, we believe this focus on customer centricity helps us stand out in a crowded marketplace and enables us to compete and win in today’s global economy.”
Attending the ribbon-cutting ceremony of the new Nissan facility, Thierry Sabbagh, President of Nissan Saudi Arabia, INFINITI Middle East, and Managing Director of Nissan Middle East, said: “Nissan remains committed to keeping customers at the center of everything we do – and the renovation of the new Nissan facility on Sharjah’s Sheikh Mohammed bin Zayed Road helps solidify this promise. Implementing the Nissan Retail Concept equips us to address evolving customer needs better and offer them a holistic, high-quality experience in line with global standards. As Arabian Automobiles continues to innovate its offering to ensure high customer satisfaction, we look forward to taking our ongoing partnership to new heights, defying the ordinary and delivering exceptional experiences to our customers in the UAE and wider Middle East region.”
About Arabian Automobiles Company:
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50+ years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
- 6 pre-owned car showrooms
- Central Logistics Centre at Dubai Industrial City
- Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
- 60-minute Express Service
- 9 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.