In collaboration with the Dubai Government Human Resources Department
Khalifa Al Marri:
- AI enables the reimagining of work practices and the enhancement of shared government human resources services, boosting government efficiency and elevating employee experience.
Iman bin Khatam
- Investing in Human Capital Is essential to Shaping the Future of Government Work.
Dubai, October 2026: As part of their joint efforts to advance the government human resources ecosystem and support Dubai Government’s digital transformation journey, Digital Dubai, in collaboration with the Dubai Government Human Resources Department (DGHR), organized a specialized workshop on the use of Agentic and Generative AI in government human resources ecosystems.
The workshop targeted human resources department directors and specialists from government entities, focusing on current AI use cases and practical applications, exploring further opportunities to harness these technologies, and identifying priority initiatives aligned with government entities’ needs and future objectives.
The workshop featured interactive sessions on key trends in leveraging AI in human resources, opportunities to enhance existing applications, and proposed priorities for the next phase. Discussions also covered challenges and needs, explored ways to improve the employee experience. The workshop concluded with a review of its outcomes and a discussion of practical steps to support the development of a future roadmap.
Intelligent Human Resources Ecosystem:
H.E. Khalifa Al Marri, CEO of Shared Government Services Sector at Digital Dubai Government Establishment, said: “Integrating AI into the government human resources offers a significant opportunity to reimagine ways of working and develop shared services, enhancing government efficiency and improving employee experience. At Digital Dubai, we believe that true value of technology lies in its ability to address actual needs, simplify procedures, and enable employees to focus on value-added tasks. Accordingly, we are collaborating with our partners to explore opportunities to apply AI in developing a smarter, more flexible, and responsive human resources ecosystem that meets future requirements.”
H.E added: “Realizing the full potential of AI requires integrating efforts and expertise across government entities, moving beyond exploring opportunities to identifying practical use cases that can be implemented and scaled, particularly in human resources. This workshop is an important step to achieve this vision. It involves the relevant entities in defining needs and priorities and developing shared insights to help shape a future roadmap for adopting these advanced technologies, ultimately enhancing operational efficiency, service quality, and employee experience.
Investing in Human Capital Is Essential to Shaping the Future of Government Work:
H.E. Iman Saleh Bin Khatam, Executive Director of Policy and Programme Support at DGHR, emphasized that the next phase requires a strategic evolution in the role of human resources departments, positioning them as key partners in anticipating government workforce, proactively planning skills and competencies, and shaping flexible policies that respond to rapid changes in the work environment.
H.E. also highlighted the importance of redesigning and enhancing processes within human resources ecosystems through the use of AI to improve operational efficiency, shorten process cycles, and ensure consistency in practices across government entities.
H.E. said: “Investment in AI requires a commensurate investment in human capital through capability development, strengthening readiness for change, and embedding an institutional culture built on continuous learning and innovation. Integrating AI into human resources ecosystems and processes is also essential to improving service quality and decision-making accuracy. We look forward to the outcomes of this workshop enriching strategic discussions at the upcoming Human Resources Forum, where its key results will inform the development of future directions that strengthen government entities’ ability to attract and develop talent and establish working models that balance technological capabilities with human value, supporting sustainable excellence and government leadership in Dubai.”
The workshop is part of Digital Dubai’s ongoing efforts to strengthen collaboration across government entities and accelerate the adoption of advanced technologies to improve government operations, including process development and workflow automation. These efforts help to establishing a government model that is smarter, more agile, and better prepared for future requirements.
