MUSCAT: The National Bank of Oman (NBO) has been awarded the Most Innovative Digital Retail Bank in Oman for 2024 by the Global Business Outlook Awards, reaffirming its commitment to transforming the banking experience through cutting-edge digital solutions tailored to customer needs.
As part of its mission to drive innovation and enhance Oman’s digital banking landscape, NBO has introduced several pioneering initiatives. Among them is the launch of Eid note dispensing machines, the first of their kind in Oman, strategically placed across five locations. This service addresses the common challenge of obtaining Eidiya notes during Eid, further reinforcing the Bank’s focus on customer-centric solutions.
In addition, NBO has rolled out self-service kiosks at multiple locations, offering a broad range of banking services without the need to visit a branch. These kiosks enable customers to open new accounts, apply for Debit and Badeel Prepaid Cards, renew or replace Debit and Badeel Prepaid Cards, and top up Badeel Prepaid Cards, ensuring a seamless and efficient banking experience.
Further strengthening its digital offerings, NBO introduced Oman’s first digital credit card application facility, allowing both existing and new customers to apply for credit cards using digital signatures, in compliance with Central Bank of Oman guidelines. The Bank has also launched a new digital verification and update feature on the NBO app, enabling customers to quickly and securely update their personal details, enhancing service personalization while ensuring compliance with Know Your Customer (KYC) regulations.
Dr. Ali Salim Al Shekaili, Assistant General Manager and Head of Digital Banking & E-Channels at NBO, commented on the recognition: “We are committed to redefining banking by integrating innovative digital solutions that cater to our customers’ evolving needs. This award is a testament to our dedication to delivering seamless, secure, and customer-centric services that set new benchmarks in Oman’s banking industry. By continuously enhancing our digital platforms and customer touchpoints, including our the NBO app and self-service machines, we strive to provide elevated convenience, accessibility, and security.”
The Global Business Outlook Awards celebrate outstanding achievements across various industries, recognizing organizations that demonstrate excellence and innovation. NBO’s latest accolade reinforces its position as a leader in Oman’s financial sector, setting the standard for digital banking in the country.
