- Customers can simply download the Virgin Mobile app and get connected instantly with an eSIM in just a few minutes.
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Integration with the UAE PASS in the app demonstrates Virgin Mobile UAE’s digital model and commitment to creating a seamless, fully digital end-to-end customer journey for its customers.
Now customers that want to onboard to the Virgin Mobile UAE service simply have to:
- Download the Virgin Mobile App
- Choose their number and preferred plan
- Verify their identity in the App with UAE PASS
- And get their Virgin Mobile UAE eSIM installed immediately in the App
The feature strengthens Virgin Mobile UAE’s fully digital ecosystem, allowing customers to sign up for services using only their app.
Rob Beswick, Virgin Mobile UAE’s Managing Director commented, “It has always been our ambition to fully digitalize our customers connectivity journey. By enabling UAE Pass verification on our app, customers can now download the app, choose their plan, verify their identity and download an eSIM in minutes. I am delighted that we are able to further enhance the customer experience and make life even easier for our customers. This new feature simplifies the user journey and, equally important, allows us to reduce our carbon footprint.”
The UAE PASS is a secure national digital identity for citizens and residents of the UAE. The app enables all registered residents to access more than 12,000 government, semi-government and private sector entities’ services through their respective websites and apps and allows them to digitally sign documents. UAE PASS also enables users to request a digital version of official documents issued to their name and to use the same to request services from a trusted network of service providers.
