“Ajman Saray, a Luxury Collection Hotel & Resort receives British Airways Holidays accolade in recognition of customer excellence”


Ajman, UAE: Ajman Saray, a Luxury Collection Hotel & Resort is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2020, despite it being one of the most challenging years in the industry. 

Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world. Ajman Saray, a Luxury Collection Hotel & Resort received an overall score of 9.5/10.

British Airways Holidays is one of the UK’s leading tour operators, which uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays. 

Reviews are collected from genuine customers via Reevoo (www.ba.com/reviews) – an independent and impartial third-party company.  Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten. 

British Airways Holidays gathered nearly 24,000 independent reviews in 2020 and is awarding 475 Customer Excellence Awards across the globe to recognise their top-rated hotels. 

“We are delighted that Ajman Saray, a Luxury Collection Hotel & Resort is one of our top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to the hotel’s commitment to offering an exceptional customer experience.  We look forward to continuing our relationship and together delivering unforgettable holidays for our customers.”

Also speaking to this announcement, Ajman Saray – General Manager, Ahmed Kamal said, “We are extremely proud with the recognition of Ajman Saray and look forward to consistently delivering exceptional experiences for our guests and introducing the resort to global explorers, as well as the local and regional communities.” He added, “Ajman has positioned itself as a must-see destination in the UAE and this resort truly celebrates the destination’s charms and culture through spectacular décor, magical settings, impeccable service and by delivering a uniquely enriched experience. Ajman Saray will continue to curate the world’s greatest travel experiences by providing an enchanting coastal sanctuary for international guests and the perfect weekend retreat for local residents.” 

About The Luxury Collection Hotels & Resorts:

The Luxury Collection Hotels & Resorts offers the promise of unique, authentic experiences that evoke lasting, treasured memories. Surpassing 110 hotels in nearly 35 countries, The Luxury Collection has become the world’s largest luxury hotel brand by celebrating and promoting the authentic and indigenous hotels and resorts within its portfolio. Each hotel and resort is a unique and cherished expression of its location; a portal to the destination’s indigenous charms and treasures. Magnificent décor, spectacular settings, impeccable service and the latest modern conveniences combine to provide a uniquely enriching experience. Therefore, whether you are on a journey of enlightenment or a journey to experience a perfect glass of pinot noir, The Luxury Collection is your guide and companion, curator to the world’s greatest travel experiences.