Newly offered express service presents enhanced customer experience and convenience
Abu Dhabi: In recognition of Al Masaood Automobiles’ commitment to offering high-quality service and superior customer experience, the Nissan service centre in Al Mussafah has been awarded the Nissan Express Service certification by Nissan Middle East.
The Nissan Express Service certification reflects anew Al Masaood Automobiles’ customer-centric approach to service through its consistent delivery of fast, accessible and quality automotive solutions to its customers. The convenience and satisfaction of car owners are a priority every time they visit the centre, as well as the delivery of rapid service without compromising the reliability and safety of their vehicles.
The certificate was awarded after Al Masaood Automobiles’ Mussafah service centre met the stringent criteria stipulated by the Nissan brand. The company’s service centres in Abu Dhabi’s Airport Road and Al Ain are currently applying the same procedures and standards to gain this certification too.
Al Masaood Automobiles’ service centre also extends Nissan’s ‘While U Wait’ service experience, a time-committed service delivered while ensuring the comfort of car owners in the dedicated waiting area. Assured quality and fast service offering provided within 60 minutes are at the core of this signature client experience.
Mirsad Nezirevic, General Manager – Service, Al Masaood Automobiles, said: “The certification given by our principal Nissan confirms once again our pledge to bring a fully satisfactory experience to our customers that ensures their convenience, happiness and satisfaction. This unique value proposition is in keeping with our goal to make our customers feel that they are part of the Al Masaood Automobiles’ family, and that we prioritise their needs. We thank Nissan Middle East for recognising our efforts through the Nissan Express Service certification. We are looking forward to attaining more milestones and achievements together.”
Prior to this certification, Nissan also honoured Al Masaood Automobiles for its exceptional sales and aftersales performance. In 2019, Al Masaood Automobiles was awarded the Nissan Global Dealer Award for increasing the brand’s market share and showcasing its impressive customer service standards in the automotive industry.
About Al Masaood Automobiles:
Al Masaood Automobiles – authorized distributor of Nissan, INFINITI and Renault in Abu Dhabi, Al Ain and the Western Region for over 36 years, brings to its customers a complete range of the most reliable 4×4, luxury, passenger and commercial vehicles, efficiently catering to a large and diverse number of individual, fleet and government users.
Al Masaood Automobiles’ extensive network coverage includes 8 showrooms for new cars, and 3 showrooms for used cars in Abu Dhabi, Al Ain and the Western Region – including the flagship showroom complex at Musaffah with dedicated new vehicle delivery centre; 6 Service Centres and 7 Spare Parts outlets. Recently the company inaugurated the state-of-the-art ‘R-Store’ as an innovative one stop shop for Renault customers.
Al Masaood Automobiles had previously scooped the prestigious Nissan Global Dealer Award in 2013 and 2019 and has been the recipient of the ‘Exemplary Performance in Sales and Customer Experience Award’ by Nissan in the year 2017. Al Masaood Automobiles was also titled as the winner of the Renault Global Partners Award, “P.A.R.I.S. Challenge” for the year 2019. The company enhances its success through strong tie-up with leading banks, offering to its customers easy finance solutions and facilitating purchase process with insurance, finance and accessories under one roof. Visit our e-commerce portal to know more.