Through the new VIP Concierge Services, Almosafer aims to provide a curated and personalised service with the highest level of safety standards and attention
UAE: Almosafer, the Kingdom’s leading omni-channel travel brand, has unveiled its brand-new luxury travel Concierge service today at the Arabian Travel Market (ATM) 2021 – the region’s pioneering travel and tourism event – just in time for the reopening of Saudi Arabia’s borders. Targeting Individuals looking to go beyond and explore far flung destinations, feeding the appetite of wanderlust and trendsetting in travel to their peers, ‘Almosafer Concierge’ is Saudi Arabia’s first holistic luxury travel concierge service catering to the discerned needs of travellers from the Kingdom.
Launched to further elevate the travel and tourism segment of Saudi Arabia post-border reopening, the brand-new service comes in line with the findings of Almosafer’s second extensive consumer sentiment survey examining Saudi nationals’ travel behaviour one year into the pandemic. The findings showed a growing anticipation towards international travel amongst nationals, with over 80% of Saudi respondents planning to travel internationally within the first six months of borders opening. To feed this mounting anticipation for travel, Almosafer Concierge offers an elite customer base their personal travel concierge service.
With Saudi Arabia’s HNWI group of travellers in mind, ‘Almosafer Concierge” will be offered to a ‘members only’ group of customers who have to be eligible for the service to enjoy a host of luxurious hotels and experiences complimented with benefits and value adds exclusive in the region. Through this new VIP offering, Almosafer will provide curated and personalised travel arrangements including private charters, yachts, exclusive shopping arrangements, unique dinner reservations and more for all lengths of trips – from a short indulgent weekend to a full luxury holiday no matter where in the world with the highest level of safety standards and attention.
As part of the service, Almosafer’s Luxury Travel Designers & Advisors, led by Rob Arrow, a luxury travel veteran and one of the most knowledgeable and connected professionals in the realm of luxury travel planning, will curate bespoke itineraries and take care of every aspect of travellers’ trips, from luxury hotels and airlines, to unique in-destination experiences, whilst offering the highest level of services and benefits not only in well-travelled destinations, but also exciting new places that many have never had access to from Saudi Arabia before. In addition to this, Almosafer’s expert travel advisors will provide round-the-clock support to surprise and create “wow” moments in line with clients’ high expectations when it comes to bespoke travel journeys.
Muzzammil Ahussain, Executive Vice President, Consumer Travel at Seera Group said: As the leading omni-channel travel brand in the Kingdom, we recognise the growing wellspring of wants and needs that travellers are developing in this era of the new normal – desires that go beyond the traditional holiday experience to include unique experiences for a unique journey. Due to our sound understanding of the Saudi travel market and to further elevate our consumers’ booking journey following the reopening of borders, we wanted to create a brand-new product capable of offering bespoke luxury travel experiences that go above and beyond in satisfying our travellers’ discerned needs. Through this product, we aim to provide our elite customers with personalised and tailored experiences bookable across our entire omni-channel platform.”
‘Almosafer Concierge’ is part of TravellerMade’s network of agencies dedicated to providing unique and exclusive bespoke journeys to travellers looking for different and original experiences. The Concierge brand of Almosafer has also established partnerships with luxurious renowned programs such as Four Seasons Preferred Partner, Stars by Marriott Luxury brands & Impresario by Hilton Luxury in order to provide nothing but the best when it comes to travel arrangements.
Almosafer is also introducing “Concierge Planning Services” targeting customers looking to elevate certain trips by purchasing this service on a one-time basis across Almosafer’s retail network, call center and WhatsApp platform.
Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. Originated in the Kingdom of Saudi Arabia, Almosafer is transforming from an online travel agency for Saudi customers to a fully-fledged omni-channel travel services provider that offers a seamless user experience for travel bookings across state-of-the-art online platforms, call centres and retail locations.
Providing hotel booking options for over 1.5 million properties around the globe, flight bookings on over 450 airlines and complete holiday packages, Almosafer boasts various convenient booking solutions for any type of travel needs. With the heritage of being a homegrown business fuelled by Seera Group’s travel and tourism leadership in Saudi Arabia, the brand has developed a deep understanding of local travel needs, preferences and traveller segments.
Almosafer is constantly striving to bring travellers from the Kingdom and beyond the best experience and value for their travels and with continuous product developments, tech improvements and customer centricity at its core, the brand aims to deliver on what is important to its customer – creating journeys of joy for themselves, their families and others.