Dubai: Building on its legacy of trust and service, the aftersales department at Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan, Infiniti and Renault in Dubai, Sharjah and the Northern Emirates, won the prestigious ‘Best Practice in Management’ award during Dubai Quality Group’s 12th Global Continual Improvement & Innovation Symposium Award.
Arabian Automobiles’ customer relationship management was awarded based on its ‘Automated Communication in Aftersales Using Machine Learning & Predictive Analytics’ case study, which highlights how the company takes service data and provides key analytical metrics to be used in customer communication to increase customer retention and inflow.
The Global Continual Improvement and Innovation Symposium acts as a platform for acquiring knowledge about the latest developments in innovation and improvement philosophies and methodologies, providing an opportunity to review best case studies on improvement and innovation from real life at a number of local and global institutions.
About Arabian Automobiles Company:
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50+ years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
- 6 pre-owned car showrooms
- Central Logistics Centre at Dubai Industrial City
- Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
- 60-minute Express Service
- 9 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.