Prestigious award acknowledges operational excellence and exceptional customer service
Dubai, United Arab Emirates: Arabian Automobiles Company, the flagship company of AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, has been recognised as the leading National Sales Company (NSC) in the INFINITI Middle East FY16 Quality Excellence Programme.
The INFINITI Middle East FY16 Quality Award was presented by President of INFINITI, Mr Roland Kruger in Japan and received by Mr Khalid Rostamani, Vice Chairman of AW Rostamani Group and Mr. Michel Ayat Chief Executive Officer of Arabian Automobiles Company. Arabian Automobiles was the first ever NSC to win the award in the year 2016, making this the second year running that the company has secured the top honour.
Mr Michel Ayat commented: “We are honoured to have received this award for the second consecutive year, which is a testament to our consistent operational excellence and exceptional customer service. INFINITI’s Quality Excellence Programme involves a rigorous ranking process that encompasses a comprehensive range of quality standards, so we can say with full confidence that we offer our customers the very best across every touch point. The award embodies our ambition to constantly improve our services and operations, and I know that it will motivate our dedicated teams to continue raising the bar for future quality.”
INFINITI’s Middle East Quality Excellence Programme was designed to enhance operational excellence across the company’s partners. The ranking process reflects the company’s scrupulous quality standards, including a customer satisfaction index, accurate reporting of sales and after sales, marketing analysis, and unannounced shopping sessions and test drives conducted by impartial assessors.
Arabian Automobiles is the most awarded automotive distributor in the region and recently became the first Automotive Company in the UAE to be recognised with the prestigious Dubai Quality Gold Award. The INFINITI Middle East FY16 Quality Award joins a growing roster of accolades that are ringing endorsements of the company’s continuous focus on operational excellence.
About Arabian Automobiles Company:
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 45 years in business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and Northern Emirates.
AAC is currently holder of Nissan Motor Company’s Global Aftersales Grand Prize award and is the only Nissan distributor worldwide to have won the award six years running. In 2012, Arabian Automobiles was awarded the ‘Champion Distributor’ status by Nissan Motor Company for the third consecutive year and ‘Champion Importer’ for Renault in 2012. Arabian Automobiles was also awarded ‘Dealer of the year’ for Renault two consecutive years in 2011 and 2012. In 2013, Arabian Automobiles became the first private United Arab Emirates Company to enter the prestigious Palladium Balanced ScoreCard Hall of Fame for strategy excellence.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- 13 new vehicle sales showrooms of Nissan and 3 new vehicle sales showroom of Renault
- 6 certified pre-owned car facilities
- 24Hrs Service Center at Ras Al Khor, Dubai
- Central Logistics Centre at Dubai Industrial City
- 16 service centres
- 14 spare parts outlets
- Arabian Automobiles is both ISO 9001 & ISO 14001 certified.