Supporting customers throughout every stage of the car purchasing and ownership experience in line with the brand’s focus on expanding its dealer network
Dubai, United Arab Emirates: Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, officially opened its new INFINITI Center on Sheikh Mohammed Bin Zayed Road in Sharjah on 12th March 2018. The new center is part of Arabian Automobiles’ wider expansion plans and has been established to cater to customers in Sharjah, Ajman and Um Al Quwain, strengthening the company’s presence and services in the Northern Emirates.
Michel Ayat, CEO of Arabian Automobiles, commented: “INFINITI is one of the fastest-growing brands in the automotive industry and we are delighted to be expanding its footprint across the UAE by opening Sharjah’s first INFINITI Center with a fully integrated service facility. Expanding INFINITI’s dealer network and building customer confidence is a prime focus for the brand, and in line with this strategy, our new center will allow us to support customers throughout every stage of the car purchasing and ownership experience in one location, offering them maximum convenience and high-quality services that they can trust.”
Since INFINITI’s UAE launch, Arabian Automobiles has opened a total of 5 showrooms in Dubai, Sharjah and the Northern Emirates, with the largest on Sheikh Zayed Road in Dubai.
The new INFINITI Center can accommodate up to 10 vehicles and includes a fully-fledged service facility, which means that customers can purchase INFINITI vehicles on site and also look after their ongoing maintenance at the same location. The center is strategically situated on the UAE’s main artery, Sheikh Mohammed Bin Zayed Road, providing easy access and ultimate convenience.
Arabian Automobiles has been recognised with a series of awards which acknowledge the company’s exceptional customer service standards. In May 2017, Arabian Automobiles was recognised as the leading National Sales Company in the INFINITI Middle East FY16 Quality Excellence Programme, making it the second year running that the company has secured the top honour. In the same month, Arabian Automobiles INFINITI was also awarded ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme by Dubai Economy, reflecting the company’s continuous focus on enhancing its operational excellence to improve customer service and satisfaction.
About Arabian Automobiles Company:
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- 11 new vehicle sales showrooms of Nissan, 6 new INFINITI centers and 4 new vehicle sales showroom of Renault
- 6 certified pre-owned car facilities
- 24Hrs Service Center at Ras Al Khor, Dubai
- Central Logistics Centre at Dubai Industrial City
- 16 service centres
- 90 minute Express Service
- 14 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and OHSAS 18001 certified.