Collaborate to offer advanced Communication Platform as a Service (CPaaS) for enterprises to deliver contextual and personalized customer experience by integrating all communication channels
Dubai, UAE: Comviva, the global leader in customer experience and data monetization solutions, today announced the expansion of its strategic partnership with e& enterprise to offer an advanced omnichannel CPaaS platform for enterprises.
e& enterprise, is a specialized business vertical within e& focused on providing advanced digital solutions to transform the way companies conduct business. e& enterprise enables organizations across multiple sectors to maximize their digital potential. Through Cloud, Cybersecurity, Internet of Things (IoT) and Artificial Intelligence (AI), e& enterprise is propelling organizations and economies towards a smarter, safer and more sustainable world.
Comviva and e& enterprise partnership will develop an advanced (CPaaS) ecosystem leveraging Comviva’s nextgen CPaaS platform and e&’s market reach. It will enable real-time communication capabilities, helping enterprises enhance and personalize their end-user customer experience seamlessly across multiple channels.
Enterprises across industries can self-onboard, create customized applications and experiences for their end customers. With a cloud-based delivery model, Comviva CPaaS Platform seamlessly integrates with business applications and enables secured real-time customer interactions serving all customer engagement use cases from marketing to operations to customer service.
Speaking on the partnership, Miguel Villalonga CEO e& enterprise Cloud, said: “e& enterprise has always been at the forefront of ushering in innovative digital solutions. The opportunity to partner with Comviva is another step forward in our journey to create an open, collaborative CPaaS ecosystem that will help enterprises deliver seamless, personalized experiences for their customers. We are excited to offer engageX, our CPaaS solution to enterprises, and help them craft a customer journey that is engaging and effective.”
Manoranjan Mohapatra, CEO at Comviva said: “We are thrilled about to partner with e& enterprise to help them transform the enterprise customer experience journey. This partnership shall enable a new era of enterprise customer experiences built on simplicity, rich customer experience and personalization. With the new CPaaS platform e& enterprise is well positioned to create new possibilities for enterprises.”
Comviva’s CPaaS Platform is a full-stack platform to empower Telecom service providers to drive real-time customer interactions for enterprises. The platform supports messaging services and chats powered with conversational AI capabilities across the industry verticals. Its cognitive automation and Natural Language Processing (NLP) capabilities empower enterprises to deliver enriched customer experience by automating user interactions in a human-like language. It is one of the most scalable platforms in the industry handling over 80+ billion messages in a year.
About e& enterprise, from e&:
e& enterprise combines the agility and expertise of a professional and managed digital services company with the strength and reach of a technology Group, enabling organizations across multiple sectors to maximise their digital potential. Through the Cloud, Cybersecurity, Internet of Things (IoT) and Artificial Intelligence (AI), e& enterprise is propelling organizations and economies towards a smarter, safer and more sustainable world.
Operating in the UAE, Saudi Arabia, and Egypt, e& enterprise has a growth mindset that delivers innovative digital vertical value propositions. Its solutions enable sustainable developments, safer cities, enhanced government services, connected healthcare, enriched education, digital banking, highly automated industries, manufacturing, and logistics.
With a successful track record of designing, delivering and operating impactful, intelligent and secure end-to-end digital solutions using resilient platforms, e& enterprise offers comprehensive consulting, business modelling, solution design, program management, project execution and delivery, and post-implementation support.
About Comviva Technologies:
Comviva simplifies business complexity. Our innovative portfolio of digital solutions and platforms brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform, and bring efficiency. From maximizing customer lifetime value to enabling large-scale digital transformation, we partner globally with organizations in the communications and financial industry to solve problems fast and transform for tomorrow. Comviva solutions have been deployed by over 130 Communication Services Providers and Financial Institutions in more than 90 countries and have delivered the benefits of digital and mobility to billions of people around the world. Comviva is a completely owned subsidiary of Tech Mahindra and a part of the Mahindra Group.