du encourages mobile users to upgrade devices as TDRA phases out 2G network


2G network (GSM) in the UAE will be gradually shutdown in phases and discontinued by the end of 2022

Dubai, UAE: du, from Emirates Integrated Telecommunications Company (EITC), has announced that it will be shutting down its 2G networks in the near future as per the direction of The Telecommunications and Digital Government Regulatory Authority (TDRA). This is in line with mobile technology developments, as well as increasing demands to improve users’ overall mobile experience. The 2G network (GSM) shutdown will be phased out across the UAE and expected to be completed by the end of 2022 as announced by (TDRA). 

As 2G services will no longer be available, customers still using 2G devices will need to replace them with 3G, 4G or 5G mobile devices. Upgrading devices will enable high-definition voice quality, high-speed data connection, and higher internet surfing and downloading speeds. Mobile users who are currently using a 3G device on the 2G network can change their settings to 3G to avoid any service disruption and continue using their devices as normal.

Mobile phones available at all du stores and e-shop are 3G, 4G and 5G ready, du customers can visit the du website to learn more about 2G shutdown and how to upgrade devices.

About du:

Operating under the steadfast umbrella of Emirates Integrated Telecommunications Company (EITC), du is an integral driver of the UAE’s economic, social and digital transformation. Thriving on digitally innovating all facets of the contemporary telecom experience, we touch the lives of millions of customers everyday as a dedicated enabler of connectivity, continuity and growth across consumer and enterprise segments. Whether delivering state-of-the-art Smart City infrastructure, bespoke enterprise ICT solutions, government communications, secure data solutions, or the very best in home entertainment and value, we are a reliable telco and ICT player shaping the future of communication for a more connected tomorrow.