Emirates Institute for Banking and Financial Studies score 93 per cent satisfaction rating in H1 of 2022


Dubai-UAE: Emirates Institute for Banking and Financial Studies (EIBFS), a regional leader in banking and finance education and training, has received an impressive satisfaction rating of 93 per cent in the Customer Satisfaction Survey (CSS), during the first half of 2022.

All programs and courses received high rating in the customer satisfaction survey, conducted by Ipsos, in which the participants evaluated the programs from excellent to very good.

A total of 390 programs were delivered by EIBFS, during the six-months period, to around 10,000 professionals working in the banking and financial sector, which included a mix of courses from Banking Annual Training Program, Insurance Annual Training Program, learning pathways, privately held programs, as well as professional specialized certifications.

About 3,200 UAE Nationals enrolled with EIBFS programs from January to June 2022 and successfully completed their training — marking 32 per cent of the total participation.

Commenting on this milestone, Jamal Al Jassmi, General Manager of EIBFS said: “We are pleased to witness the high satisfaction rates and the heavy demand for our professional training which reinforces EIBFS position as one of the key banking and finance sector educational institutions in the region. Every year, we curate our training programs based on the current needs of regional and global markets. This approach has worked well for us and has helped us in our quest to support the professional growth of individuals working in the banking and finance sector.”

He added: “We have seen a significant increase in the number of Emirati participants, which is in line with our commitment to supporting the UAE government’s Emiratisation efforts and the vision of the country’s leadership to enhance the professional abilities and qualifications of the national cadres to achieve a balance between the public and private sectors.”

The EIBFS Annual Training Plan has been designed to act as a skills map for financial and banking professionals to deepen specialist skillsets to better serve the UAE’s growing banking ecosystem. The plan features a range of international certificates, professional certificates, Insight e-learning, and learning bundles. Trainees can opt for full-fledged courses, micro-learning modules, or self-paced learning options.

EIBFS has also partnered with leading institutes and universities of the world, including the University of Oxford, Chartered Banker, UAE Human Resources Authority, UAE Ministry of Education and Chartered Insurance Institute to bring and offer the best programs and courses in banking and finance.

Over the years, EIBFS has managed to carve a niche for itself in the region for providing best-in-class training and education programs in the banking and finance industry and have trained around 300,000 banking professionals during the past 38 years. In 2021, the institute trained 32,317 professionals of which 36 per cent were Emirati bankers playing an important role in supporting the UAE’s Emiratization strategy to increase Emirati representation in the workforce.


The Emirates Institute for Banking and Financial Studies (EIBFS) was founded in 1983. As a leading independent training center, it offers world-class education, training and allied services in the critical areas of banking and finance. Based in the UAE, EIBFS currently has three campuses for education and training services located in Sharjah, Abu Dhabi and Dubai. The Institute has made substantial contributions to the careers of thousands of students and working professionals in the financial services sector. EIBFS is also a strong supporter of Emiratization and has launched various initiatives that have greatly helped to promote the careers of Emiratis. All academic programs offered by EIBFS are accredited by the Commission for Academic Accreditation (CAA), Ministry of Higher Education and Scientific Research. Students who have successfully completed these programs have found productive employment at various levels in banks and financial institutions in the UAE and around the world.