Bank’s response and digital transformation during COVID-19 recognised
Dubai: Emirates NBD, a leading banking group in the Middle East, North Africa and Turkey (MENAT) region, today announced that it has been named ‘Bank of the Year – UAE 2020’ for the sixth year in recent years and ‘Bank of the Year – Middle East 2020’ for the third time by The Banker. The bank was recognised for its effort in the region in responding to the global pandemic and its pioneering approach to innovation in digital banking.
“Emirates NBD is honoured and proud to be recognised as ‘Bank of the Year – UAE’ for the sixth year and ‘Bank of the Year Middle East’ for the third time by a prestigious institution such as The Banker,” said Hesham Abdulla Al Qassim, Vice Chairman and Managing Director, Emirates NBD. “The COVID-19 pandemic has had a wide-spread impact, affecting not only the health, but also the economic security of individuals, businesses and communities across the world. Our response to this unprecedented situation has been defined by our commitment to our people, our customers and the community as we made every effort to help them stay safe and navigate challenges, while ensuring their financial security and economic wellbeing.”
Al Qassim continued, “Our long-term focus on digital banking has distinguished our efforts and enabled us to stay resilient and responsive to our customers’ needs. As we look ahead, we aim to continue to support our stakeholders and contribute to the national effort towards a sustained economic recovery.”
As a leading bank serving millions of customers across the MENAT region, Emirates NBD has undertaken a comprehensive and proactive plan to protect the financial security and economic well-being of its people, customers and the community.
The bank was among the first UAE-based entities to implement remote working and precautionary measures for employees, providing tangible support, including a mental health helpline for employees and their dependents, during this challenging period. Moreover, as a front-runner in digital banking, the bank’s robust digital infrastructure enabled it to deliver uninterrupted banking services to customers and businesses via its Mobile and Online banking channels, despite movement and social distancing restrictions. Importantly, as part of its leadership role, Emirates NBD rolled out relief measures to customers and business clients in several markets in addition to contributing to community initiatives.
In addition, the bank continued to advance its digitalisation agenda enabling customers to open accounts instantly from their smartphones. Its Liv. digital lifestyle bank is the fastest growing bank in the UAE. Emirates NBD Voice Banking was launched enabling customers to obtain account and card updates on their Amazon Alexa devices. Furthermore, Smart Pass, a two-factor authentication soft token-based transaction authorisation feature was extended to all customers.
In November, the bank unveiled its next-generation global banking platform, ‘businessONLINE’, to provide their corporate clients with a single-window, seamless, secure and agile platform to support all their banking needs, across geographies. The group-wide, single instance, multi entity platform delivers a full suite of cash management, trade finance and liquidity management solutions to the bank’s clients – ranging from small and medium sized businesses to large corporations and government institutions. Emirates NBD’s subsidiary, Emirates NBD Capital, continues to be a market leader in emerging market investment banking across its chosen products. It has been ranked first for GCC and UAE public offerings each year since 2016.
Despite the challenging conditions that individuals and businesses have faced over the year, Emirates NBD delivered a net profit of AED 5.6 billion in the first nine months of 2020 and maintained a strong balance sheet. As the economy has started to reopen, the bank continues to provide nearly AED 6.6 billion of interest and principal deferrals to over 98,500 customers.
The recognition from The Banker follows a series of accolades received by Emirates NBD in recent months. The bank has been ranked fifth in Forbes ‘Top 100 Companies in the Middle East 2020’ and was among the top 100 in The Banker list of World’s top 1000 Banks for 2020. Emirates NBD was also awarded ‘Best Bank in the UAE’ and ‘Excellence in Leadership in the Middle East’ ‘by Euromoney Awards for Excellence 2020.In addition, the bank was recognised as ‘Best Bank in Dubai’ and ‘Best Bank for SMEs in Dubai’ by Asiamoney Middle East’s Best Bank Awards 2020. Furthermore, Emirates NBD was named the UAE’s most valuable banking brand, with a value of USD4.13 billion, in The Banker’s annual brand valuation league table.
About Emirates NBD:
Emirates NBD (DFM: Emirates NBD) is a leading Banking Group in the MENAT region. As at 30th September 2020, total assets were AED 692 Billion, (equivalent to approx. USD 188 Billion). The acquisition of DenizBank represents a significant milestone for Emirates NBD with the Bank expanding its presence to 13 countries, servicing over 14 million customers. The Bank is ranked among the top 20 in the Forbes’ list of the World’s Best Regarded Companies, securing a leading spot among global brands.
The Bank has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry with 94% of all financial transactions and requests conducted outside of its branches. The Bank announced the creation of E20., a digital business bank for entrepreneurs and SMEs while Liv., the lifestyle digital bank for millennials continued to be the fastest growing retail proposition in the UAE. Emirates NBD was named “UAE’s Best Bank” in 2020 for a fifth consecutive year by Euromoney. In addition, Emirates NBD received the “Excellence in Leadership in the Middle East” award, introduced this year in light of the Covid-19 impact, as a recognition of its efforts in responding to the Covid-19 crisis.
The Bank has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 925 branches and 4,115 ATMs / SDMs. The Bank has a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand for 2019. Emirates NBD is a major player in the UAE corporate segment and has strong Islamic banking, investment banking, private banking, asset management, global markets & treasury and brokerage operations.Emirates NBD is an active participant and supporter of the UAE’s main development and community initiatives, in close alignment with the UAE government’s strategies, including financial literacy and advocacy for inclusion of People with Disabilities under its #TogetherLimitless platform. The Bank is recognised for the pioneering efforts in employee volunteering and corporate social responsibility by IMPACT2030, the corporate volunteering arm of the United Nations. Emirates NBD Group is a Premier Partner and the Official Banking Partner for Expo 2020 Dubai.