Emirates NBD recognised for Robotic Process Automation powered by Automation Anywhere

  • Bank wins Best Process Automation Implementation Award by The Asian Banker
  • Over 100 Intelligent Robotic Automation solutions deployed across the Bank
Abdulla Qassem, Group Chief Operating Officer, Emirates NBD

Dubai, UAE: Emirates NBD, a leading bank in the MENAT (Middle East, North Africa and Turkey) region, has won the award for Best Process Automation Implementation, a top global honour for its Robotic Process Automation (RPA) Program, at The Asian Banker Financial Technology Innovation Awards 2020.

The bank received the international commendation for driving customer experience, paperless journeys and process efficiency while mitigating risks using RPA, powered by Automation Anywhere, a global leader in Robotic Process Automation. It has successfully scaled its automation implementation that is unique in the Middle East with over 100 RPA solutions deployed across Retail, Corporate and Compliance functions.

An early mover in banking digitalisation and innovation, investing AED 1 billion over a three-year period to digitalise customer interactions and processes, Emirates NBD implemented agile development by establishing an in-house team of RPA developers, testers, engineers, architects and analysts.

Abdulla Qassem, Group Chief Operating Officer, Emirates NBD, commented: “We are honoured to receive this international commendation for the implementation of our RPA Program at The Asian Banker Financial Technology Innovation Awards 2020. In the face of COVID-19, our unwavering dedication and investment in digital transformation has proven the critical significance and strength of innovation in the banking sector. This award marks a great achievement for Emirates NBD’s Intelligent Robotic Automation practice, reinforcing the bank’s status as a leader in the region as we continue to deliver a superior experience for our customers.”

Also commenting on the win, Evans Munyuki, Group Chief Digital Officer, Emirates NBD, said: “Automation is part of the fuel for innovation, digital transformation and growth and with the ever changing needs and expectations of both our customers and teams, we have successfully implemented process automation solutions across many of Emirates NBD’s operations and business units to enhance the infrastructure which powers the banking experience for our stakeholders. Currently our Intelligent Robotic Automation practice is one of the leaders in the region while considering parameters such as strategic planning, implementation scale, complexity of problems solved and innovative solutions implemented.”

“We have introduced industry-first RPA technologies that empower organisations to rapidly start and scale their automation journey. And, are poised to strengthen our focus on Cloud and AI, as our product portfolio continues to grow empowering the workforce of the future by increasing efficiencies in the front office, back office and every office,” said Milan Sheth, Executive Vice President, IMEA, Automation Anywhere.

‘The Asian Banker Financial Technology Innovation Awards’ is a programme designed to recognise annual achievement as well as identify emerging best practice in the implementation of technology in banking operations.

About Emirates NBD:

Emirates NBD (DFM: Emirates NBD) is a leading Banking Group in the MENAT region. As at 30th September 2020, total assets were AED 692 Billion, (equivalent to approx. USD 188 Billion). The acquisition of DenizBank represents a significant milestone for Emirates NBD with the Bank expanding its presence to 13 countries, servicing over 14 million customers. The Bank is ranked among the top 20 in the Forbes’ list of the World’s Best Regarded Companies, securing a leading spot among global brands. 

The Bank has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry with 94% of all financial transactions and requests conducted outside of its branches. The Bank announced the creation of E20., a digital business bank for entrepreneurs and SMEs while Liv., the lifestyle digital bank for millennials continued to be the fastest growing retail proposition in the UAE. Emirates NBD was named “UAE’s Best Bank” in 2020 for a fifth consecutive year by Euromoney. In addition, Emirates NBD received the “Excellence in Leadership in the Middle East” award, introduced this year in light of the Covid-19 impact, as a recognition of its efforts in responding to the Covid-19 crisis.

The Bank has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 925 branches and 4,115 ATMs / SDMs. The Bank has a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand for 2019. Emirates NBD is a major player in the UAE corporate segment and has strong Islamic banking, investment banking, private banking, asset management, global markets & treasury and brokerage operations.

Emirates NBD is an active participant and supporter of the UAE’s main development and community initiatives, in close alignment with the UAE government’s strategies, including financial literacy and advocacy for inclusion of People with Disabilities under its #TogetherLimitless platform. The Bank is recognised for the pioneering efforts in employee volunteering and corporate social responsibility by IMPACT2030, the corporate volunteering arm of the United Nations. Emirates NBD Group is a Premier Partner and the Official Banking Partner for Expo 2020 Dubai.