Empower to focus on smart and innovative digital services in 2021

Ahmad bin Shafar, CEO of Empower

Dubai, UAE: Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, announced that the digital transformation of all services provided to its customers, is at a high pace and soon will accomplish the targets. In line with the Smart Dubai initiative and in a bid to implement the ’Dubai Paperless Strategy’, customers will be able to perform all their transactions without paying any visits to the company’s headquarters or branches in the near future.

The company states that it has come a long way with regards to converting all its customers’ transactions into high-quality digital services, and is quite close to finalizing the process as per the devised plans. Empower lies among the first companies in the region that have invested much in the various technologies to ensure highest levels of customer satisfaction and happiness. This is yet done through its own smart online channels and platforms as well as its strategic partners. 

Empower is the first district cooling company in the region to launch the electronic registration facility for district cooling services. With this service, building owners, tenants, real estate development companies do not need to come to company’s headquarters or the customer service centers as this is no longer considered a basic or binding condition for registering a project or a real estate unit with Empower for availing the district cooling services, or completing the relevant transactions to get such services. Through the company’s website, http://www.empower.ae, customers now can promptly register, get the service, and complete their transactions while at home or office. 

Ahmad bin Shafar, CEO of Empower, said that the service provision process has reached unprecedented levels and is 100% automated. Customers now can register, get the service required and complete their transactions through the website and mobile phones smart services without visiting the headquarters or the customer service centers.

“Within the framework of the efforts Empower exerts to implement the Dubai Paperless Strategy, the shift to smart channels in all of the customer transactions has grown rapidly and the demand for using electronic means to complete various financial and administrative actions of customers has soared remarkably. These channels have rendered it easy for customers to carry out various transactions, including paying bills, reviewing previous invoices, registering for the company’s services, tracking applications submitted, viewing consumption rates online, and many other services of the like.”

Bin Shafar explained that the E-Services facility available in Empower website offers its customers an array of digital services and the transformation of customer transactions to digital modes is one of its top priorities in 2021 that include streamlining services and transactions without the need to call or visit a branch.

As part of its strategy to ensure customer’s happiness and satisfaction with the various services provided, Empower has concluded more agreements with banks and financial institutions to provide a range of alternative payment options to its customers through various platforms of its partners including Mobile payment via mPay at DubaiNow App, payments through Emirates NBD Bank Cash Deposit Machines (CDM), EMIRATES NBD online banking or through the ‘Utility bill payment’ option available in Emirates NBD Bank ATMs for EMIRATES NBD customers. In 2017, Empower entered into an agreement with Al Ansari Exchange, to allow customers settle their bills in a safe, fast and hassle-free manner, through more than 170 branches of Al Ansari Exchange located around the country. As part of provisioning a hassle-free transactions for its corporate customers, Empower has partnered with ADCB and the corporate customers can use ADCB Corporate Internet Banking Portal (ProCash) facility for making payments.

“Empower’s huge efforts go to supporting the shift towards using the smart channels in conducting all governmental transactions. This comes in implementation of the Dubai Paperless Strategy, which aims at attaining complete smart transformation and getting rid of all internal and external paperwork in Dubai governmental departments permanently. Company’s efforts are also meant to realize the objectives of the Smart Dubai initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to make Dubai the smartest and happiest city in the world. All government agencies were directed to implement the initiative so as to ensure that all customers are happy and satisfied with the various governmental services provided to them “, The CEO added.