INFINITI of Arabian Automobiles awarded 2020 DSES – Best Service Performance Outlet, a seventh consecutive win for AAC

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Dubai: Arabian Automobiles (AAC), the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, is proud to reveal that Dubai Economy has awarded the company the prestigious “Best Service Performance Outlet” award for the 2020 Cycle – Dubai Service Excellence Scheme (DSES). The accolade was granted in recognition of INFINITI Center on Sheikh Zayed Road for delivering an exceptional retail sales customer experience.

This award marks the seventh consecutive year for Arabian Automobiles. AAC has been a part of the DSES Mystery Shopping Program since 2014, with eight of its showrooms registered for this mystery shopping survey across Dubai and Sharjah, and has won the prominent “Best Service Performance Brand/Outlet” award for every year since in the specialized retail category, standing as a clear testament to the company’s dedication and efforts in ensuring the delivery of exceptional customer experience.

The Dubai Service Excellence Scheme is a quarterly mystery shopping program that aims to promote excellence in retail sales customer service standards and recognize businesses by evaluating companies on their processes and policies. Arabian Automobiles had previously earned this accolade in 2016 and 2018 for Nissan, in 2017 and 2019 for INFINITI, and in 2015 and 2020 for Renault. 

About Arabian Automobiles Company:

Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50+ years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.

Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016. 

Across its Dubai and Northern Emirates network, Arabian Automobiles operates:

  • New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault 
  • 6 pre-owned car showrooms
  • Central Logistics Centre at Dubai Industrial City
  • Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
  • 60-minute Express Service 
  • 9 spare parts outlets
  • Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.