- The award recognizes AAC’s exceptional performance in sales, aftersales, and customer experience for FY20
Dubai: Highlighting another prestigious milestone, Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, is proud to reveal that it has been granted the ‘Overall Achievement Award’ from INFINITI International Markets. Arabian Automobiles was awarded due to its exceptional performance in sales, aftersales and customer experience during FY20.
Commenting on Arabian Automobiles’ accomplishment, Nasif Siddiqi, Managing Director of INFINITI International Markets, said: “Congratulations to the whole team at Arabian Automobiles for earning the Overall Achievement Award. Our partnership is strengthened by continued innovative and collaborative efforts, which were especially necessary for FY20. Despite the challenges, Arabian Automobiles delivered, and INFINITI is delighted to acknowledge the team’s overall exceptional performance in Sales, Aftersales and Customer Experience.”
“Customer satisfaction has always been a fundamental pillar from which all our initiatives and services at Arabian Automobiles are rooted. Over the past year, we are proud to have weathered the challenges and quickly adapted and excelled to the new global environment. The Overall Achievement Award recognises our efforts in ensuring exceptional performance in new car sales which included the QX50 and QX80, as well as aftersales services. With the timeless dedication of our team complemented by our new-age solutions and value-driven operations, we are certain to grow from strength to strength in the years to come.,” said Salah Yamout, COO of Arabian Automobiles.
From virtual showrooms and e-product presentations that replicated the in-store experience for customers to an e-commerce platform that remotely handled the full purchasing journey, INFINITI of Arabian Automobiles also stood out for the 360-degree sanitization standards maintained across its showrooms and service centers, and home test drives that were organized for the convenience of all customers.
About Arabian Automobiles Company:
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
- 6 pre-owned car showrooms
- 24Hrs Service Center at Ras Al Khor, Dubai
- Central Logistics Centre at Dubai Industrial City
- Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
- 60 minute Express Service
- 9 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and OHSAS 18001 certified.