New customer support service reduces downtime of vital pipeline management solution

Dubai, United Arab Emirates: KROHNE Group, a leading global manufacturer and full scope supplier of process instrumentation, measurement solutions and services, is proud to announce a new service aimed at ensuring its valued Leak Detection System customers have vital repair spares on hand when they need them. Global supply chain shortages have the possibility to impact mission critical pipeline infrastructure repairs and KROHNE, with access to large stocks of vital system components, has realised they have the capability to provide a solution to ease customer fears. 

To support customers with fast replacements for failed items, KROHNE offers a Rapid Spares service that provides access to pre-defined spare parts for Pipeline Management Solutions. This even includes spares that need to be pre-configured to match the failed item, e.g. server components. Rapid spares are stored in KROHNE facilities for delivery to site on the next business day.

“KROHNE has spent the last 100 years delivering creative solutions to our industry partners and customers. Rapid Spares is simply the latest iteration of this, coming at a time when we need to be managing closely resources and revenues in order to protect the 3 Ps of people, planet and profit. KROHNE ensures that our valued clients have one more reason to rely on our solutions,” said Frank Janssens, Vice President, KROHNE Middle East and Africa.

The new Rapid Spares program also offers the flexibility for the customer to choose from different replacement options: within 3 months after arrival, the customer can decide whether he wants to keep (and buy) the spare, or return it to KROHNE. Reach out to the KROHNE Middle East and Africa team today to learn how this can benefit your business.


The KROHNE Group is a global manufacturer and provider of process instrumentation, measurement solutions and services in many industries. Founded in 1921 and headquartered in Duisburg, Germany, we offer local contacts for instrumentation projects of any size in over 100 countries. KROHNE stands for innovation and highest product quality as one of the market leaders in the process industry.

KROHNE is an independent family-owned business, fully owned by the Rademacher-Dubbick family.

Operating in the Middle East & Africa region, KROHNE has developed a reputation for trusted high-quality measurement solutions across key industries such as Oil & Gas, Water & Waste Water Management, Metal & Mining, Power and Chemical plants.