Al Riyadh, Saudi Arabia: Ford has always played a key role in computer games, helping to ensure that real-world vehicles are replicated as faithfully as possible on console and TV screens. In fact, according to the Internet Game Cars Database, more Ford vehicles have appeared in video games than those of any other manufacturer.
Now, Ford is applying lessons learned from gaming to its own processes. Such techniques help overcome the obstacles that might be presented by remote working and enable effective collaboration, regardless of the physical distance.
Engineers build simulations that enable them to trial how useful customers find new technologies, while designers use animations to create virtual prototypes. Ford even designed a vehicle in collaboration with the gaming community.
Virtual Customer Clinics
Ford is now testing features with customers via virtual clinics. For the first clinic, Ford engineers wanted to find out if participants prefer pressing the automated parking button and holding it pressed, or simply pressing it once – and created a short online video game where participants executed several parking manoeuvres. Of all participants, 88 per cent preferred the single button press, which could lead to a change in Ford’s Active Park Assist functionality.
The game also featured a cow passing in front of the vehicle, to test how quickly participants would react and stop the vehicle. Longer reaction times could result in changes to the automated parking feature, with the vehicle set to move at a slower speed, or the feature tailored to specific drivers.
With more participants from different markets and demographics, and with a wider range of situations possible, the virtual testing results in better and more reliable data. It enables Ford to learn more about what customers want and to implement these preferences into the development of the vehicle.
Ford now plans to expand the offering and run further virtual customer clinics built using gaming engines.
In the Design Studio, Ford’s designers use gaming engines to build animations that visualise how future vehicles look and function in real-world environments. The key benefit is interaction: to create new features, to implement feedback from customers, and learn how future vehicles interact with our daily lives. Previously done with prototypes, this now occurs in game-like worlds.
Powerwalls and Teamwork
Working in different locations can be a challenge for designers collaborating – especially if they are unable to access the vehicles or parts they are collaborating on. Ford has installed giant LED screens at the company’s design studios in Dunton, UK, and Cologne, Germany.
Nearly two metres high and five metres across, the Powerwalls display vehicle designs at a scale of 1:1. Design teams can analyse lines, shapes, shadows and reflections in collaborative sessions, similar to how an esports team plays a game together, working towards a common objective.
Using video conferencing and virtual reality, the team is shown on one part of the Powerwall, with everyone able to provide feedback and make changes to the vehicle in real time.
Team Fordzilla P1
To take a new approach to design and anticipate future trends, Ford co-created a virtual gaming race car with gamers. Almost a quarter-of-a-million esports fans took part in online polls to help determine the appearance of the extreme Team Fordzilla P1.
The vehicle interior focuses on the gaming essentials, including speed, race position and lap time. Ford is now looking to apply this minimalistic method to vehicles, as part of the company’s human-centric approach to design, where what goes in are the things customers want the most.
The power of co-creating, as demonstrated by the P1 race car, also finalised the Puma ST Gold Edition. Fans cast almost 275,000 votes on colour combinations of elements including the model’s paint, decals and brake callipers, as well as deciding its name.
Following the success of the P1 project, Team Fordzilla is now looking to work with gamers and Ford’s designers to create a new Supervan. The new Supervan Vision Concept will imagine what an extreme performance model of future Transit vans may look like as it takes the Supervan story into a new dimension.
“The way we are transforming how we design our products and services is really exciting, with gaming playing an integral role in taking our creativity and thinking to new places. That extends to our newly established Experience Labs in Design, where gamification is a key enabler for creating meaningful experiences for our customers in the future.”
Amko Leenarts, director of Design, Ford of Europe
“The advent of the coronavirus pandemic meant customer clinics were no longer possible, or had a limited number of participants. This was a great opportunity for us to fast-track virtual testing, to create test scenarios that participants can complete from a computer, anywhere in the world. Gaming technology has made that possible, and made these clinics more fun.”
Mario Meichelboeck, digital engineer, Tools, Strategy and UX, Ford of Europe
About Ford Motor Company:
Ford Motor Company (NYSE: F) is a global company based in Dearborn, Michigan, that is committed to helping build a better world, where every person is free to move and pursue their dreams. The company’s Ford+ plan for growth and value creation combines existing strengths, new capabilities and always-on relationships with customers to enrich experiences for and deepen the loyalty of those customers. Ford designs, manufactures, markets and services a full line of connected, increasingly electrified passenger and commercial vehicles: Ford trucks, utility vehicles, vans and cars, and Lincoln luxury vehicles. The company is pursuing leadership positions in electrification, connected vehicle services and mobility solutions, including self-driving technology, and provides financial services through Ford Motor Credit Company. Ford employs about 186,000 people worldwide.