UAE-Dubai: MaK Middle East LLC, a Caterpillar company established in 2017, recently announced the opening of its new workshop in Dubai Maritime City to provide product support services in the Middle East region for Caterpillar’s MaK, CM and EMD branded medium speed engines. The new workshop will cater to customer needs for high quality factory after-sales support in the region. The official opening of the facility was attended by owners and operators of MaK, CM and EMD engines as well as top management from Dubai Maritime City who toured the new workshop and were given an insight into its main capabilities.
Commenting on the new workshop, Alan Naisby, Managing Director of MaK Middle East and MaK Asia emphasized, “We are proud to establish this new office and workshop in Dubai Maritime City to expand the business model we have successfully deployed over the last 8 years with MaK Asia based in Shanghai and Singapore. The new state-of-the-art workshop in Dubai is equipped with top-quality, dedicated machines to provide high quality component overhauls. It also serves as the base for the factory trained service engineering team offering a wide range of services including troubleshooting, turnkey repairs, supervision and scheduled overhauls. Service exchange components are stocked in the facility and new parts are stocked in the Jebal Al free trade zone. Initially, the Maritime City facility will employ 16 marine trained professionals and field service engineers with back-up coming from Singapore and the UK.”
Naisby added, “The Middle East maritime market is very competitive and that’s why we are keen on bringing our factory’s know-how to the region to better serve our clients, build customer satisfaction and ensure new MaK, CM and EMD engine sales. Our goal is to be the one-stop parts and service provider.”
Naisby concluded, “MaK Middle East is the only factory authorized distribution operation for MaK, CM and EMD brands in the ten Middle Eastern countries of the UAE, Saudi Arabia, Yemen, Oman, Bahrain, Qatar, Kuwait, Syria, Jordan and Lebanon.”
About MaK Middle East:
MaK Middle East LLC is a Caterpillar company under parent Caterpillar Motoren GmbH and is exclusively focused on parts and services for Caterpillar’s medium speed engine brands MaK, CM and EMD in the Middle East. The creation of MaK Middle East replicates the successful business model of the wholly owned “MaK Asia” with its legal entities in China and Singapore. Additionally, MaK Middle East is factory authorized to service Napier turbochargers.
With resident service engineers, workshop overhaul capability, service exchange units and new parts inventory, customers can turn to this highly specialized Caterpillar organization to keep their MaK, CM and EMD powered equipment running. MaK Middle East is headquartered in the Marine Business Center of Dubai Maritime City with a branch in Fujairah, UAE.
About Caterpillar Marine:
Caterpillar Marine, with headquarters in Hamburg, Germany, groups all the marketing and service activities for Cat and MaK marine diesel, dual fuel and gas power and propulsion systems within Caterpillar Inc. The organization provides premier power solutions in the medium- and high-speed segments with outputs from 93 to 16,800 kW in main propulsion and 10 to 16,100 kWe in marine generator sets as well as a comprehensive portfolio of propulsion solutions. The sales and service network includes more than 2,100 dealer locations world-wide dedicated to support customers in ocean-going, commercial marine and pleasure craft wherever they are.