ManageEngine Adds Enhanced Troubleshooting Features to Desktop Central

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Lets IT Admins Provide Better Assistance Using Voice and Video Chat, Remote Registry Access and More

  • Adds chat options, remote registry access, and multi-monitor support to troubleshooting toolset
  • Now supports business app deployment for Linux operating systems
Mathivanan Venkatachalam, Director of Product Management at ManageEngine

Dubai, UAE: ManageEngine, the real-time IT management company, today announced the addition of enhanced tools to its endpoint management solution, Desktop Central. Available immediately, these new tools allow IT admins to troubleshoot remote computers using voice and video chat, control multiple monitors while troubleshooting, and manage computers’ registry keys remotely. Desktop Central has expanded the scope of desktop management with support for Linux software deployment as well.

Based on analysis by Jeff Rumburg, co-founder and managing partner at MetricNet, enterprises in North America spend on average $118 per service request ticket, taking one and a half to two hours to resolve each ticket. With enhanced tools like voice and video calls and multi-monitor troubleshooting options, enterprises can drastically reduce the cost per ticket and average resolution time. Spending less time on each ticket, IT admins can improve their productivity in the long run.

“Enhanced SLA resolution time combined with a lower cost per ticket can dramatically increase a business’s profit and productivity,” said Mathivanan Venkatachalam, director of product management for Desktop Central.

“The new tools in Desktop Central have saved me countless hours and days of remote troubleshooting, allowing me to help people even faster because of the remote access capabilities,” said Luke Schaedle, director of information technology at Good Will-Hinckley, a ManageEngine customer since 2013.” It really has lived up to my expectations.”

  1. Voice and video calling: Resolve issues remotely and easily by initiating a voice or video call with an end user.
  2. Remote registry: Manage the registry for remote computers from a central location.
  3. Multi-monitor troubleshooting: Troubleshoot with an extra edge by switching between multiple monitors at the same time. Adds extra visibility.
  4. Updates to Linux support: Deploy business apps to Linux computers, including the latest Debian and Ubuntu flavors.

About Desktop Central:

Desktop Central is an unified endpoint management solution that helps in managing thousands of servers, desktops and mobile devices from a central location. It automates the complete desktop and mobile device management life cycle, ranging from a simple system configuration to complex software deployment. Used by more than 6,000 customers around the globe, it helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity and combat network vulnerabilities.

About ManageEngine:

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China.