- Company acknowledged among 11 total vendors
- Evaluation based on completeness of vision and ability to execute
- View a complimentary copy of the 2021 Gartner Magic Quadrant for ITSM Tools at https://mnge.it/GM3
Dubai, UAE: ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has been named a Niche Player in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools.
The Gartner Magic Quadrant profiles vendors in the enterprise ITSM tool market to help infrastructure and operations leaders align them with their current and future IT roadmaps. ManageEngine, which has been positioned in the Magic Quadrant for the second consecutive year, was included alongside 10 other vendors. The company was evaluated based on its completeness of vision and its ability to execute.
“As a result of the pandemic, organizations are walking on a tightrope between balancing operational resilience and delivering a better employee experience,” said Rajesh Ganesan, VP of product management at ManageEngine. “The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work.”
“ServiceDesk Plus has made our processes flow more smoothly,” said Janice Bowen, IT professional at the Colorado Department of Transportation. “The ability to integrate into our processes has helped create workflows in ServiceDesk Plus that make sense and make our staff more productive.”
Commenting on ServiceDesk Plus’ integration capabilities, Dominic Fairfax, IT infrastructure manager at Micheldever Tyre and Auto Services, said, “We have been using ServiceDesk Plus for over five years and have integrated it into other Zoho products. It is a full department-wide solution and boasts a great deal of functionality and expandability as a one-stop shop.”
ServiceDesk Plus was also featured in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner,Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
About ServiceDesk Plus:
ServiceDesk Plus is the full-stack service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization’s business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver, and support their business and IT services. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize service management and achieve high end-user satisfaction. To learn more about ServiceDesk Plus and its features, please visit manageengine.com/service-desk.About ManageEngine
ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT.