ManageEngine Simplifies IT Analytics by Adding Augmented Analytical Capabilities to Zia, its AI Assistant


Company’s Analytics Plus Upgrade Drives Faster Actionable Decisions for Organizations

  • Zia quickly interprets reports and provides narrative insights with zero human interactions 
  • Zia’s conversational support enables users to post follow-up questions and dig deeper into data  
  • ManageEngine also introduces “what if” scenario planning in its analytics solution to enable users to plan and prepare to achieve desired targets
  • Start a free, 30-day trial of Analytics Plus at
Rakesh Jayaprakash, Product Manager, ManageEngine

DUBAI, U.A.E.: ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that its flagship IT analytics product, Analytics Plus, now enables users to gain faster insights by providing narrative insights into their IT data with zero human interactions. Available immediately, this capability empowers users to make faster decisions and save IT costs, increase revenue and productivity, and improve end-user satisfaction.

According to the company’s recent 2021 Digital Readiness Survey, 64% of organizations worldwide have increased their use of business analytics to improve decision-making and over 60% to leverage the available data. However, IT service desks continue to rely on database administrators to provide them with reports and dashboards to read, understand, and interpret their IT data. This process takes time and creates dependency on database experts, who may not be proficient in the IT department’s operational tactics. This often means the generated insights are irrelevant or outdated by the time service desks gain access to it. Furthermore, these reports also might not provide actionable insights, such as those obtained through advanced analytical and interpretive skills gathered from detailed charts, pivots, and dashboards.

“Having worked with the analytics market for over 10 years and in IT for over 19 years, ManageEngine understands the IT analytics market and its demand for a reliable, scalable analytics solution that offers meaningful insights faster,” said Rakesh Jayaprakash, product manager at ManageEngine. “To meet these demands, we’ve enhanced Zia, our AI-bot, to read, interpret and provide actionable insights in the form of digestible narratives. Using this, users can easily understand trends, anomalies, deviations in their data, and get predictions on the future—all just by clicking one button. Accessible from every report and dashboard, these automated insights work behind the scenes to give you instant insights into things that need your attention right away.”

Leo Escobar, database administrator for Home Partners of America, one of America’s largest rent-to-own companies, commented on the company’s experience with Analytics Plus: “Analytics Plus is a simple, user-friendly, and flexible BI solution that helped us increase our productivity by 30 percent. Using the application, we were to streamline data from several IT applications and maintain a single data repository, which over 100 of users can access any time to generate their own reports in no time, error-free.”

Speaking of Analytics Plus’ AI-enabled reporting feature, Escobar added, “Analytics Plus has made it possible for everyone in the Home Partners team to generate and gather insights faster. Using these insights, they were able to modify their operations and speed up end user processes as well as the team’s internal operations.”

Simplify data analysis with conversational support

While earlier users could get reports just by asking or typing in a question, there’s always a need to drill down into reports and view underlying details, such as what caused the spike in IT spending, why is there a sudden increase in project backlogs, why are projects not meeting deadlines, etc. ManageEngine’s conversational support for Zia, its AI-bot, enables users to have meaningful conversations about key metrics and KPIs by asking further questions, and refining initial questions by adding further variables and parameters. 

Explicate Strategic Decision-making with Scenario Planning

“In order to stay ahead of the curve, businesses need to make strategic decisions and plans for the future. These decisions are often based on predictive analytics. Although the theory is technically sound, in practice, predictive analysis tends to fall prey to one of these errors—over prediction or under prediction. Scenario planning eliminates the errors involved in prediction-based legacy planning systems by factoring in multiple scenarios. This allows users to effectively assess a situation by considering multiple outcomes—both in the positive and negative end of the spectrum,” Jayaprakash said. 

Scenario planning equips C-suite people, IT leaders, managers, and senior staff members adequately to prepare fail-safe strategies that work in any given situation. It also enables them to create robust yet flexible strategies with the ability to adapt quickly to minor revisions and changes during critical situations.  

Using scenario planning, users can:

  • Assess the impact of various scenarios on the outcomes
  • Identify the driving forces in any given situation and develop a range of possible scenarios
  • Analyze the effectiveness of plans against critical uncertainties

Pricing and Availability

Zia and predictive analytics are both available at no additional cost in Analytics Plus. Help desk teams can get started with a 30-day trial of Analytics Plus at

About Analytics Plus:

Analytics Plus is a self-service, IT analytics solution that’s tightly integrated with ManageEngine’s ITSM and ITOM suite of applications, such as ServiceDesk Plus, ServiceDesk Plus MSP, Applications Manager, OpManager, Desktop Central, and SupportCenter Plus, in addition to out-of-the-box integrations with ServiceNow, Jira, Zendes . With cross-module analytical capabilities, Analytics Plus helps IT departments gain actionable insights into their entire IT atmosphere, enabling continuous improvement of IT services. 

About ManageEngine:

ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT.