Medcare Hospitals and Medical Centres’ personalized patient experience service earns the highest rating

  • As patients admitted at the hospital spend 95% of their time in bed, Medcare has introduced a unique pillow menu for patients to select the right pillow ensuring maximum comfort
  • In alignment with its premium offering, natural and chemical free bathroom products have been introduced to make patients feel at home

Dubai: At Medcare Hospitals and Medical Centres, patient experience has always been at the forefront of the group’s guiding principles. The quality and efficiency of care is ground-breaking, as is reflected by its patient testimonials and google ratings.

Patients have growing expectations when it comes to clinical and experiential services and expect excellence in both when selecting a healthcare provider. Medcare is committed to delivering quality care to its patients in a healthy and homely environment and looks at responding to these expectations and deliver them effectively. The premium healthcare provider has recently introduced various personalized services that have been designed to ensure patient satisfaction, especially for in-patients. Patients who are undergoing treatment while staying at the hospital will benefit from these services, such as a unique pillow menu where they can select the right pillow suitable for them. In addition to this, Medcare has collaborated with Molton Brown to provide their patients with a distinctive set of bathroom products that are both natural and chemical-free.

Dr. Shanila Laiju, Group Chief Executive Officer at Medcare Hospitals and Medical Centres, said, “We are committed to deliver outstanding patient care and exceptional clinical services in all our hospitals & medical centres, customized as per their needs. We strongly believe in evolving our service offering and making world-class services locally available for our patients at our facilities. The newly introduced unique in-patient services are a small step towards providing a homely, unique and personalized luxury experience so that the patient never feels away from home. We are glad that our efforts are reflected in the recent Gallup survey results where our hospitals received an incredible 83% and our medical centres received 75% of the votes for patient engagement, in-addition to 4.3 rating on Google. We will continue with our endeavor to enhance our patient journey and provide them with utmost comfort.”

Recently, Medcare Women & Children Hospital, the first private hospital in Dubai specialized in women and children care, received JCI accreditation for the second time by demonstrating compliance with the internationally recognized standards.  The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care. Medcare has also introduced its new “Continuum of Care” queue, which reaches out to all their in-patients once they have left the hospital, to ensure that they are always connected to their patients, when they need it the most.

About Medcare:

Medcare is the premium private healthcare provider under the parent group, Aster DM Healthcare. Medcare operates four leading state-of-the-art hospitals, including two multi-specialty hospitals (Medcare Hospital Al Safa in Dubai, and Medcare Hospital Sharjah), and two specialized hospitals – Medcare Women & Children Hospital, and Medcare Orthopaedics & Spine Hospital in Dubai. In addition, the Medcare network comprises of 15 medical centres in the UAE and Sharjah to serve the healthcare needs of the community. Treating more than 1.2 million patients every year in over 35 medical specialties, Medcare has established a strong presence in the UAE. Living by its simple promise “We’ll Treat You Well”, Medcare is fully committed to providing clinical excellence and personalized medical care to every patient.