MUSCAT, Oman: Oman Air has partnered with IBS Software to fully digitalize its staff travel program, delivering a highly configurable, self-service platform for employees to book and manage complex leisure travel, annual leave travel and duty travel policies.
Award-winning Oman Air overhauled its on-premise legacy system with IBS Software’s SaaS-based iFly Staff platform to enable self-service for its employees to easily manage their travel needs. The system has also significantly extended usability, allowing users access via any browser or any Android or iOS device, replacing the legacy desktop-only service. iFly Staff now handles all Oman Air active and retired employee’s ID travel, supplementary ticketing, and annual leave ticketing, as well as the staff ticketing of partner companies TRANSOM Catering, TRANSOM Handling and TRANSOM SATS Cargo.
The platform’s highly configurable business rules engine means Oman Air gains the ability to dynamically update its policies, create and roll out new policies and processes, thus reducing the lead-time to implement policy changes. This has resulted in significant gains on operational efficiency over the last six months since the system went live.
“Our partnership with IBS Software has transformed the staff travel experience, simplifying processes to make it far easier for our employees to manage their personal and corporate travel,” said Dr. Khalid Al Zadjali, Senior Vice President Digital, Oman Air. “Navigating the intricacies of constantly updating travel policies represents a major win for the whole airline – from both an employee satisfaction and operational efficiency perspective.”
“The new staff travel system comes as part of Oman Air’s ongoing efforts to enhance the benefits and facilities presented to employees,” said Hilal Al Siyabi, Senior Vice President, People, Oman Air. “Self-service and mobile capabilities have significantly improved our employees’ travel experience while reducing the workload associated with providing facilities.”
“It has been a privilege to work with the teams at Oman Air, who are constantly striving to deliver new, innovative services to staff and passengers alike,” said Vijay Chakravarthy, Vice President and Head of Staff Travel, IBS Software. “Fully digitalizing processes has allowed them the ability to not only provide superior staff travel functionality and ease of use for users, but also considerably improve Oman Air’s internal operations. We’re also proud that the deployment of iFly Staff was managed remotely due to Covid-19 travel restrictions.”
About IBS Software
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software’s solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world.
About Oman Air
Oman Air (WY), the national airline of the Sultanate of Oman, began its operations in 1993. Initially founded to serve key domestic routes, it has since undergone rapid growth and is today recognized as a major international carrier connecting cities around the world to Oman’s spectacular natural beauty, captivating charm and genuine openness. A Five-Star COVID-19 Airline Safety Rating from Skytrax and two consecutive (2021 and 2022) Five-Star Major Airline Ratings from the Airline Passenger Experience Association (APEX) are among its many industry accolades.
The airline has played a vital role in transforming Muscat into an important traffic hub in the Middle East, supporting adjacent commercial, industrial and tourism activities. With a fleet comprising ultra-modern, fuel-efficient aircraft that feature luxuriously appointed interiors, Oman Air is renowned for its exceptional products and services, both in the air and on the ground, and for the signature Omani hospitality available to guests on every flight.
Ongoing investments in new technologies, innovative products and enhanced guest services have solidified its position as a premium, multi-award-winning airline of outstanding repute. Both Oman Air and Oman Air Holidays proudly display the Safe Travels stamp from the World Travel and Tourism Council (WTTC) for best practices relating to standardized global health and hygiene protocols.