Queuing, booking and conscious brand building – Wavetec launches WhatsApp Appointments


Wavetec was the first global queue management company to provide the convenience of WhatsApp Queuing to its clients. Today, building on the meteoric success of that solution, we bring to you WhatsApp Appointment Scheduling

This is a solution that is easy-to-install, requiring no more than a day to do so. It is simple and swift for onboarding both existing and new clients (digital or non-digital), celebrating the values of convenience and accessible sustainability. 

For your business needs, WhatsApp Appointments promises:

  • Security, Data Privacy and Reliability
  • Seamless Integration with queue management system, calendars, video conference systems, CRMs and more  
  • Effective bookings
  • Customizable flows and conversations

For your customer’s needs, WhatsApp Appointments promises:

  • Multi-channel accessibility 
  • Effective communication 
  • Shorter wait times 
  • Social distancing 
  • Multilingual language capabilities 
  • Touchless self service 
  • 24/7 booking 
  • Real-time notifications and reminders 
  • 1 app, 1 platform, 1 way

Why WhatsApp Appointments?

WhatsApp is the foremost messaging application today. With 2 billion global users, and simple, cross-platform integrations, it caught our attention soon after the pandemic began.

With Covid19 restrictions like social distancing, occupancy limits, SOPs, etc. it became integral to develop a virtual and remote queuing system that allowed for safe and secure customer journeys. 

Wavetec introduced WhatsApp Queuing to the world in 2020. By the end of that year, we had seen 70% adoption rates in use cases, as well as double digit increases in Net Promoter Scores (NPS). Digital and non-digital clients were being onboarded with ease, and convenience was the order of the day!

“If we have learnt anything from Covid19, it is that innovation is our only chance of surviving. At Wavetec we take development seriously, and pour our efforts into providing you and your business with solutions that understand, address and mitigate your concerns. With special focus on customer-first values, we deployed WhatsApp Queuing in retail stores like ZARA, Nike, Puma, in banks and financial institutions like Banorte, and in Covid19 testing and vaccination centres. The success of these installations led us to develop WhatsApp Appointments as the next logical solution for holistic and expertly managed customer journey management!”

Tobias Bessone

Deputy CEO, Wavetec

Whatever industry your business belongs to, WhatsApp Appointments is a must-have solution for you. Whether you belong to banking, healthcare, government, telecommunication, retail or education, this seamless solution is a beneficial one. 

About Wavetec:

Wavetec is a global company that specializes in Customer Experience and Financial Information Display Solutions, meeting the requirements of various industries. Headquartered in Dubai, Wavetec have offices in Barcelona, Karachi, Lima, Mexico City, Nairobi, New York, Riyadh & Santiago. 

Since our inception Wavetec have been delivering accessible and customizable solutions to stock exchanges, telecommunications, brokerage houses, airlines, mass transit, retail, banks, entertainment and healthcare institutions around the world.