August 2026, Ras Al Khaimah, United Arab Emirates: Rixos Al Mairid Ras Al Khaimah has announced two key appointments to its executive leadership team with the arrival of Ismail Alcay as General Manager and Bilgehan Ay as Director of Revenue, reinforcing the resort’s commitment to operational excellence, commercial performance and delivering exceptional guest experiences as it enters an exciting new phase of growth and transformation.
The appointments mark another important milestone in Rixos Al Mairid Ras Al Khaimah’s continued evolution. As the resort prepares to unveil its enhanced facilities later this year, the expanded leadership team will play a key role in supporting the next stage of its journey, building on the resort’s established reputation for delivering memorable all-inclusive experiences.
Ismail Alcay Appointed General Manager:
Rixos Al Mairid Ras Al Khaimah is delighted to welcome back Ismail Alcay as General Manager. A familiar face to both colleagues and guests, Ismail previously served as Executive Assistant Manager F&B at the resort, where he played a pivotal role in enhancing dining experiences, elevating guest satisfaction.
Following his successful tenure at Rixos Al Mairid Ras Al Khaimah, Ismail was promoted within Ennismore to Hotel Manager at SO/ Ras Al Khaimah, where he successfully led hotel operations, further demonstrating his exceptional leadership, operational expertise and commitment to excellence.
With more than two decades of international hospitality experience, Ismail has held senior leadership positions across luxury hotels and resorts such as Ritz-Carlton, St. Regis, Six Senses, Kempinski in the UAE, Türkiye, Kazakhstan, Jordan, Canada and other international markets. His expertise spans hotel operations, food and beverage, guest experience, commercial performance and large-scale resort management.
Recognised for his hands-on leadership style, strong commercial mindset and passion for developing high-performing teams, Ismail has consistently delivered operational excellence while fostering memorable guest experiences. His deep understanding of the Rixos brand culture, combined with his recent leadership experience within Ennismore, positions him exceptionally well to lead the resort into its next chapter.
“Returning to Rixos Al Mairid Ras Al Khaimah truly feels like coming home,” said Ismail Alcay, General Manager. “This resort has always held a special place in my heart, and I am honoured to lead such a passionate and talented team. We will continue to build on our strong foundations, elevate every aspect of the guest journey and strengthen the resort’s position as one of the UAE’s leading all-inclusive beachfront destinations.”
Bilgehan Ay Joins as Director of Revenue:
Joining the executive team as Director of Revenue, Bilgehan Ay brings more than 15 years of international experience in commercial strategy, revenue management and hotel performance optimisation across Europe, the Middle East, Türkiye and the United States.
Prior to joining Rixos Al Mairid Ras Al Khaimah, Bilgehan held a corporate leadership role with Radisson Hotel Group in Madrid, where he oversaw more than €55 million in annual revenue across a portfolio of 15 hotels. During his tenure, he led revenue transformation initiatives across multiple markets, achieving significant improvements in pricing accuracy, ADR and overall commercial performance.
His career also includes senior commercial leadership positions with Rixos Premium Saadiyat Island, Marriott Design Hotels, Radisson Blu Hotels, as well as several luxury resort pre-openings. Throughout these roles, he consistently delivered strong revenue growth while leading commercial strategy, distribution, forecasting and hotel performance initiatives.
Bilgehan’s expertise covers total revenue management, forecasting, pricing strategy, budgeting, distribution optimisation and cross-functional commercial leadership. He was also selected for Radisson Hotel Group’s prestigious General Manager Escalator Talent Programme, recognising his leadership capabilities and strategic business acumen.
“I am delighted to join Rixos Al Mairid Ras Al Khaimah at such an exciting stage of its journey,” said Bilgehan Ay, Director of Revenue. “The resort has tremendous potential, and I look forward to working alongside the team to further strengthen its commercial performance, optimise revenue opportunities and contribute to its continued success.”
Leading the Resort into Its Next Chapter:
These appointments represent an important milestone in the continued evolution of Rixos Al Mairid Ras Al Khaimah. Combining extensive operational expertise with world-class commercial leadership, the strengthened executive team is well positioned to support the resort’s ambitious growth strategy while enhancing the guest experience across every touchpoint.
As the resort prepares to unveil its transformed facilities later this year, the appointments of Ismail Alcay and Bilgehan Ay underscore Rixos Al Mairid Ras Al Khaimah’s ongoing investment in exceptional talent, innovation and service excellence, ensuring the property continues to set new benchmarks for premium all-inclusive hospitality in the region.
ABOUT RIXOS AL MAIRID RAS AL KHAIMAH:
Located on the picturesque shores of Al Mairid, Rixos Al Mairid Ras Al Khaimah offers an ultra all-inclusive experience featuring 466 elegantly appointed rooms and the longest private beachfront in Ras Al Khaimah, boasting 1.5 km of pristine white sand. The resort showcases ten diverse dining venues, presenting a variety of culinary experiences that highlight global flavours and exquisite craftsmanship.
Designed for families, couples, and adventure travellers, the resort emphasises bespoke services and curated experiences. With seven expansive swimming pools, Rixy Kids Club, and Teens Club, the property caters to a wide range of interests with daily activities. The bespoke spa provides an extensive selection of treatments, while Exclusive Sports Club features group fitness activities, daily classes, and wellness programmes. The resort is distinguished by its emphasis on entertainment, offering a variety of performances throughout the year.
Rixos Al Mairid’s Ras Al Khaimah architecture draws inspiration from Andalusian, Arabian, and Turkish influences, creating a sense of wonder from the moment of arrival.
ABOUT RIXOS HOTELS:
Established in 2000, Rixos is one of the world’s fastest-growing hotel chains specialising in luxurious all-inclusive holidays. At the heart of every Rixos Hotel & Resort is a revitalising wellness spa with an authentic Turkish Hammam, renowned for its unique selection of spa rituals, revolutionary entertainment programme, one-of-a-kind children’s edutainment programme at Rixy Kids Club and action-packed challenges at Exclusive Sports Club. Each hotel offers a distinctive variety of restaurants and bars, an exciting entertainment and sports schedule, and a diverse range of lavishly appointed rooms and suites.
Rixos Hotels operates a global portfolio across the Middle East, Europe and Asia, with continued growth into new international markets. Each property is defined by best-in-class facilities, distinctive dining concepts and immersive entertainment experiences. The award-winning Rixos Hotels brand has received international recognition from leading industry bodies, including the MICHELIN guide, Condé Nast Readers’ Choice Awards, World Travel Awards, and TripAdvisor Travelers’ Choice Awards.
Rixos Hotels is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Formed in 2021, Ennismore is a joint venture with Accor, which holds a majority shareholding.
