Leading omnichannel communication solutions provider, CEQUENS, is thrilled to announce Nadia Pais as CEQUENS Director of People and Culture.
As a seasoned professional with over 16 years of experience and a passion for startups and technology, Nadia brings an exceptional professional background, impressive educational achievements, and a wealth of extensive global HR leadership experience that make her a valuable addition to the CEQUENS leadership team.
Having lived and worked in six countries across four continents, Nadia’s unique cultural perspective and deep understanding of global dynamics, is testament to her adaptability and inclusive leadership approach. Nadia is currently pursuing CIPD Level 7, demonstrating her dedication to staying at the forefront of HR practices and strategies.
In her new role as CEQUENS Director of People and Culture, Nadia will leverage her global experience and inclusive leadership style to foster a positive and inclusive work environment. Commenting on her appointment, Nadia shared, “I am passionate about creating a culture that encourages innovation, collaboration, and personal growth, driving CEQUENS towards continued success in the dynamic world of startups and technology.”
CEQUENS is also delighted to announce the addition of two highly accomplished professionals to its esteemed team. Please join us in welcoming the following key individuals who have recently joined CEQUENS:
Head of Customer Success, Hams Dabaieh:
Hams is a seasoned director of customer success with more than 18 years of experience in the IT sector. Passionate about creating and sustaining strong relationships with her clients, Hams has managed and led customer-facing teams with success in her jobs at Incorta and ITWORX Education. Hams is a Project Management Professional (PMP) and a Customer Success Professional (Level I & II).
Customer Facing Enablement Manager, Hiba Masri:
As a highly accomplished professional with a strong background customer facing enablement, Hiba will be leveraging her expertise in developing enablement programs, identifying opportunities to improve customer-facing processes and workflows, and collaborating with internal teams to ensure alignment and consistency. Hiba was previously held the roles of Regional Customer Facing Enablement Expert at Infobip, Marketing Manager at Vtel, and Sales Manager at Jawwal. She holds an Account Planning certification from Altify.
The arrival of these three exceptional professionals underscores CEQUENS’s commitment to attracting top talent and fostering a culture of excellence and collaboration.
About CEQUENS:
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 6 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO’s A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
The company is headed by CEO Karim Khorshed and Chief Research & Innovation Officer Ahmed Shabrawy.
Recognitions and Awards:
- Ranked “Tier One” A2P SMS Market Impact Reports 2023 MNO & Enterprise editions, ROCCO
- The Most Promising Businesswomen Leaders of the Future, CIO Times, 2023
- The Most Successful Business Leaders to Watch, The Enterprise World, 2023
- Innovative Technology Marketing Personality of the Year, Women in Tech Awards, 2023
- CIO of the Year Award, Tahawultech, 2023
- Outstanding Leadership Award, Internet 2.0, 2022
- Best Communications Platform – MENA, International Business Magazine, 2022
- Most Influential Person, ROCCO IOO Report, 2022
- Best Communications Solutions Provider of the Year, Tahawultech.com Future Enterprise Awards, 2022
- Best Communications Platform – Egypt, Business Tabloid Magazine, 2022
- Most Innovative Communication Platform, International Finance Magazine Technology Awards, 2020
- Excellence in Messaging Partner, FINSEC Awards, 2018
- GSMA Associate Member
- ISO 27001, 27017, and 27018 Certified
- PCI DSS Compliant
- Endeavour Entrepreneur
