wasl cements its leading position in the sector, receives Dubai Quality Gold Award

  • The prestigious award is considered among the top accolades in Dubai
  • Customer happiness at wasl records 93%, and a 94% employee satisfaction rate

Dubai, UAE: wasl Asset Management Group, one of the leading real estate management and development companies in Dubai, has announced its winning of the prestigious Dubai Quality Gold Award, which is part of the Business Excellence Awards. The event was hosted by Dubai Economy and was held virtually under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

wasl was awarded based on several criteria that were requested by the award’s committee, which included Leadership, Strategy, People, Partnership and Resources, Process, Products & Services, Customer Results, People Results, Society Results, and Business Results. wasl succeeded in submitting the required information that supported its selection as the winner.

The Dubai Quality Award-Gold Category is reserved for past winners of the Dubai Quality Award, with applicants required to demonstrate further tangible sustained improvement over their last performance. Companies are also required to show strong evidence of innovative, improved and newly introduced approaches.

Previously, wasl was bestowed the Dubai Quality Award in the ‘Service’ category at the Business Excellence Awards ceremony. In its most recent submission, wasl recorded several milestones, with a near-perfect customer happiness mark of 93%, an employee satisfaction rate of 94%, a steady increase in the management of assets to over 50,000, and achieving sustainable revenue growth.

In his comments, HE Hesham Al Qassim, CEO of wasl Asset Management Group said: “The Dubai Quality Gold Award is considered the most prestigious recognition in Dubai. Being awarded this accolade is a testament to wasl’s exceptional performance and innovative approaches across its businesses. Irrespective of the challenges that this year had brought forth, we at wasl focused on our employees and customers, and we are proud to have been among the first entities to adapt to the change and stand by our stakeholders.”

The Dubai Quality Award, initiated in 1994, is based on the Excellence Model used by the European Foundation for Quality Management (EFQM). The latter has been successfully applied in European private and public sector organisations since 1992.

The DQA winners are honoured in four categories – the Gold Category, the Dubai Quality Award, the Dubai Quality Appreciation Award (DQAA) and the Dubai Quality Global Award (DQGA). The awards cover key sectors – government, manufacturing, finance, professional, 

tourism, services, trade, construction, education, healthcare, free zones, transportation, logistics, media, leisure and entertainment, real estate, retail and representative entities.