The certification is for all its Arabian Automobiles Nissan Service Centers in Dubai & three Service Centers in the Northern Emirates
Dubai, UAE: Arabian Automobiles (AAC), the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah and the Northern Emirates, has announced that its Nissan Service Centers in Deira and Sheikh Zayed Road, Dubai, Fujairah and Ras Al Khaimah have been certified as additional Nissan Express Service Sites. This makes all Nissan of Arabian Automobiles’ service centres in Dubai, and the three service centers in the Northern Emirates, Nissan Express Service Sites.
Salah Yamout, COO of AAC, said, “Refining the customer experience and making it seamless is a continuous priority. With the Nissan Express Service Site certification, our service centers are now equipped to cater to our valued customers and their evolving need for quality service with the highest efficiency. Delivering world class service in the showrooms and the service centers across the network has resulted in a high customer satisfaction level irrespective of the location.”
Upon arrival, customers are welcomed immediately and checked-in using tablets that are empowered with customer information and their potential service needs using state of the art technology. The customer lounge prioritises hospitality and comfort, allowing car owners to attend to their professional & personal commitments while their vehicle gets serviced in front of their eyes. Within just 60 minutes, their vehicles will undergo major periodic maintenance servicing, a computerized quality inspection, a road test, washing and sanitizing without additional cost. Major process enhancements, a two-man technician’s concept, IT automation, workshop layout changes and state-of-the-art equipment have collectively resulted in this drastic reduction of turn-around time.
The formal ceremony to award the certification plaque was attended by Andrew Mclaughlan, Director, Aftersales- Nissan Middle East; Salah Yamout, COO of Arabian Automobiles; and Yousef Abu Alaish, General Manager – Service at Arabian Automobiles. The certification plaques were presented to respective branch managers as a token of appreciation for the company’s dedication and efforts in improving Nissan’s regional brand image.
Arabian Automobiles has the highest number of certified centers in the GCC, presenting customers with premium services, including the Express Service, which ensures the same level of high-quality inspection, cleaning and adjustment of over 50+ car components, while ensuring the car is ready within 60 minutes. To avail the service, customers can book the express service today through multiple channels through nissan-dubai.com, 800NISSAN or the mobile app.
About Arabian Automobiles Company
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, Infiniti and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- New vehicle sales showrooms: 9 Nissan, 4 Infiniti and 2 Renault
- 5 pre-owned car showrooms
- Central Logistics Centre at Dubai Industrial City
- Service centres: 10 Nissan, 4 Infiniti, and 2 Renault
- 60-minute Express Service
- 9 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.