du partners with Dubai Department of Finance to implement a comprehensive robotics process automation platform

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The Robotics Platform as a Service will automate processes, reduce human error, and drive sustained digital transformation progress in line with the UAE National Agenda

Dubai, UAE: du, from Emirates Integrated Telecommunications Company (EITC), has announced a new development in its strategic partnership with Dubai’s Department of Finance (DoF) to deliver a Robotics Platform as a Service (RPaaS) on Dubai Pulse. Dubai Pulse is the next-generation digital operating system from Smart Dubai that is designed to offer City Data (Big Data) Orchestration and Digital Identity, as well as Cloud and IoT capabilities.  In line with the UAE National Agenda, DoF aims to accelerate progress on its digital transformation journey and du will lend its expertise, resources, and support to oversee the implementation of robotics process automation (RPA). The agreement between the two parties was signed at Dubai World Trade Centre during the  40th edition GITEX Technology Week, taking place from 6-10 December 2020.

As a comprehensive end-to-end service, RPaaS will serve as a unique and competitive one-stop shop for DoF, with every component including orchestration, licenses, infrastructure, security, and managed services freely available and accessible. When launched, DoF will automate, deploy, and manage all financial processes through the platform, providing enriched customer experiences and capitalizing on faster services, quicker responses, greater agility, less human error, and better organizational efficiency and effectiveness. du will also guide all brainstorming activities, development phases, and use cases, teaching the technology to emulate and integrate human actions to facilitate and execute business processes seamlessly.

Farid Faraidooni, Chief New Business and Innovation Officer, du, said: “Software robotics will have a fundamental role in the UAE’s digital future and can propel organizations to newfound heights as they strive to achieve sustained digital transformation progress. In terms of this project, ensuring the platform is familiar with processes and practices and capable of continuously carrying out requirements is a priority. Hence, we are proud to be collaborating with DoF to bring this concept to life. Contributing to the transformation of our community is among du’s topmost objectives, and this entails supporting government departments and the wider Dubai government ecosystem.”


Aref Abdul Rahman Ahli, Executive Director of the Planning and Public Budget Sector, Dubai Department of Finance said: “This project constitutes an important step for the Department of Finance in its endeavors to keep pace with the requirements of the digital future. It will also improve the efficiency of its operations with other government agencies that cooperate with DOF, and provide better services to those dealing with it.

He added: “The development of the Department of Finance’s automated process automation platform comes as a continuation of the current contract to host the department’s applications and vital managed services on the Dubai Pulse platform. The start will be by implementing two use cases within the automation platform for processes, compiling consolidated financial statements, and the general internal transaction system. We plan to circulate to all departments to enable them to automate manual processes according to our plans for digital transformation. This is in line with our relentless efforts to support the Dubai strategy for paperless transactions, and through our partnership with Dubai Pulse, we will be able to move forward towards a sustainable digital future.”

RPaaS will be backed by a combination of UiPath and Dubai Pulse technologies, both of which are proven to deliver sustainable and transformative reform. UiPath, a long-standing du vendor, is a global software company that specializes in RPA platform development. Dubai Pulse was built by du and the Smart Dubai office, successfully serving as a central platform to provide compute and storage services since its establishment.

About du:

Operating under the steadfast umbrella of Emirates Integrated Telecommunications Company (EITC), du is an integral driver of the UAE’s economic, social and digital transformation. Thriving on digitally innovating all facets of the contemporary telecom experience, we touch the lives of millions of customers everyday as a dedicated enabler of connectivity, continuity and growth across consumer and enterprise segments. Whether delivering state-of-the-art Smart City infrastructure, bespoke enterprise ICT solutions, government communications, secure data solutions, or the very best in home entertainment and value, we are a reliable telco and ICT player shaping the future of communication for a more connected tomorrow.