Emirates Motor Company (EMC), the authorised general distributor for Mercedes-Benz in the emirate of Abu Dhabi, has announced exciting offers for its customers to mark the end of 2021.
As part of its end-of-year offerings, EMC will host Service Weekends during October, November and December to provide customers with vehicle health checks carried out by certified technicians from Mercedes-Benz, ensuring a five-star service. Customers will also have access to Mercedes-Benz genuine parts in order to keep their vehicles operating at the highest level of quality and ensure their safety on the road.
Service Weekends will take place at EMC’s Mercedes-Benz Service Centres in Mussafah and Al Ain from October 14-16, November 11-13 and December 9-11 with customers able to visit from 2pm to 9pm on Fridays and from 8am to 6pm on Thursdays and Saturdays. Customers will receive a free health check for their vehicle as well as 50% off labour charges, parts and lifestyle accessories. They will also benefit from the free installation of the Mercedes Me Adapter where applicable, a new technology that links customers’ smartphones to their vehicles via Bluetooth.
Mohammad Ghazi Al Momani, General Manager at Emirates Motor Company, said “The Mercedes-Benz Service Weekend is a reflection of Emirates Motor Company and Mercedes-Benz’s customer-centric philosophy. We aim to provide unparalleled service to our customers to ensure a holistic ownership experience. With this initiative, we are confident that we can continue to set the benchmark for luxury car ownership by reiterating our commitment to customer service and satisfaction.”
Customers will be able to choose the service package that suits their needs and reflects their vehicle model, engine size and its date of production. For instance, the silver package covers three services starting from AED 1,250 excluding VAT. The purpose of this is to ensure customers have the utmost peace of mind when it comes to their out of warranty vehicles.
Other initiatives that fall under the end-of-year service offers include the application of more digital services for EMC customers. These include completely digitalising the customer journey experience through the use of StarView. With StarView, a link will be sent to customers via an SMS where they can virtually meet and greet certified technicians from the comfort of their own homes. They will enjoy access to their car’s entire service journey via an in-depth video demonstration and also engage with technicians for real time updates on the status of their vehicles. as well as conduct necessary payments, all in a seamless and personalized service experience.
EMC puts the customer at the heart of its business with service campaigns aimed at providing solutions that continuously enhance the customer experience.
Mercedes-Benz AG at a glance:
Mercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans with over 173,000 employees worldwide. Ola Källenius is Chairman of the Board of Management of Mercedes-Benz AG. The company focuses on the development, production and sales of passenger cars, vans and services. Furthermore, with its pioneering innovations, the company aspires to be a leader in the fields of connectivity, automated driving and alternative powertrains. The product portfolio comprises the Mercedes-Benz brand with the sub-brands Mercedes-AMG, Mercedes-Maybach and Mercedes me, as well as the smart brand and the EQ product and technology brand for electric mobility. Mercedes-Benz AG is one of the largest manufacturers of premium passenger cars. In 2019, it sold nearly 2.4 million passenger cars and more than 438,000 vans. In its two business segments, Mercedes-Benz AG is continually expanding its worldwide production network with over 40 production sites on four continents, while gearing itself to meet the requirements of electric mobility. At the same time, the company is constructing its global battery production network on three continents. Sustainable practice plays a decisive role in both business segments. To the company, sustainability means creating lasting value for all stakeholders: customers, employees, investors, business partners and society as a whole. The basis for this is Daimler’s sustainable business strategy. In this, the company takes responsibility for the economic, ecological and social effects of its business activities and looks at the entire value chain.
About Emirates Motor Company:
As the flagship company of ALFAHIM Group, Emirates Motor Company (EMC) – Mercedes-Benz General Authorized Distributor in the Emirate of Abu Dhabi since 1962, symbolizes the phenomenal growth and success the group has achieved.
In true Mercedes-Benz tradition, EMC continuously strives for customer satisfaction and excellence. EMC markets, distributes and services Mercedes-Benz vehicles, from luxury saloons through EMC Passenger Cars to the largest trucks from EMC Commercial Vehicles, providing quality service by certified experts. Operations in Abu Dhabi are carried out from purpose-built premises with a well-integrated network of showrooms, offices, part depots and workshops.
About ALFAHIM Group:
ALFAHIM Group is one of the UAE’s most successful family businesses. Based in Abu Dhabi, the conglomerate has played an intrinsic role in the development of the country’s progressive economy, and continues to harness its assets to deliver on a clearly defined mission: To remain a leading sustainable group of companies providing prosperity for future generations across multiple industries. Through its portfolio of companies across the automotive, real estate, energy and travel sectors, the group is a key contributor to Abu Dhabi’s Economic Vision 2030 leading to a more sustainable and diversified economy.