With 74% of CEOs expecting global economic conditions to worsen in the short term, digital transformation is critical to navigating the growing economic turbulence businesses are experiencing today. Here’s five IT investment predictions heading into 2023.
- Organizations that maintain digital transformation investments will outperform those that don’t
“In times of tough economic headwinds, the pressure to make cuts and deliver efficiency savings and productivity improvements is irresistible. However, the evidence of the economic downturns of 2008-2009 and 2020 from McKinsey and Bain
- Investment in automation will surge as companies aim to do more with less
“In 2023, we’ll likely see a spike in automation spending. Everybody wants to automate the work they do, meanwhile we’re in an economic situation where businesses must prioritize cost efficiency. Automation is about creating ways of working that can save time while continuing to drive efficient growth, and simply doing more with less.” — Brent Hayward, CEO, MuleSoft
- Introducing business intimacy will deliver business value and elevate the CIO’s seat at the table
“CIOs can increase their relevance and ability to deliver business value by bringing a new set of skills and operating processes to the executive table during a radically different business environment. This begins by truly understanding broader business needs — what are the priorities, the pain points, the processes, the investments and, most importantly, the technologies their colleagues are dealing with. This is called business intimacy, and it is key to better understanding the strategic priorities of business partners across sales, service, marketing, commerce, IT, HR, finance, and other teams.” – Juan Perez, CIO & EVP, Salesforce
- Staying competitive will require “digital Darwinism”
“Some companies are going to batten down the hatches and cut costs. Markets though, will continue to evolve. Customers will continue to shop, make decisions, learn and exercise new behaviors, and gain new digital competencies. Competitiveness in this market becomes a matter of ‘digital Darwinism.’ To survive and thrive, businesses must adapt to the pace at which technology influences how society and technology evolves. And to do this, businesses need to be bolder and wiser than their peers. Smart companies will reallocate resources to build the business of the future, today. Forward-looking executives will issue RFPs that seek vendor collaboration and solutions beyond immediate technological needs or basic automation. They will aim to develop customer-centered solutions that remove friction, effort, and emulate best-in-class experiences to compete.” — Brian Solis, VP, Global Innovation Evangelist, Salesforce
5. Composability will drive business innovation and agility
“Though demand on IT teams is increasing, resources remain constrained, so organizations will need ways of doing more with what they already have. In 2023, there will be a renewed focus on using a composable digital strategy to meet that need: creating reusable business capabilities to drive efficiency, agility, and optionality at scale.” — Matt McLarty, Global CTO, MuleSoft
About MuleSoft, a Salesforce company
MuleSoft, provider of the world’s #1 trusted integration and API platform, empowers any company to quickly unlock and integrate their apps and data to create connected experiences, faster. For more information, visit: https://www.mulesoft.com.
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.