Medcare Implements InterSystems TrakCare® Unified Healthcare Information System as Part of its Digital Transformation Journey

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Medcare Hospital Sharjah Goes-live with TrakCare to support world-class care delivery

Dubai UAE: Medcare Hospitals & Medical Centres, the UAE’s premium healthcare provider, is embarking on its digital transformation journey by implementing InterSystems TrakCare unified healthcare information systems at its hospital in Sharjah. Through their strategic partnership, InterSystems is set to deploy TrakCare as a Service electronic medical record system (EMR) across Medcare’s four hospitals and 16 medical centers.  

TrakCare as a Service is a private cloud-hosted electronic medical record (EMR) service that follows an OPEX (operating expenses) model based on subscriptions. The system enables hospitals and clinics to achieve their clinical and financial objectives without making major upfront capital expenditures.

Based in the UAE, Medcare operates leading state-of-the-art hospitals, and it is dedicated to offering premium integrated health services in accordance with the highest quality. 

TrakCare, with its unified clinical and revenue cycle management capabilities, enables Medcare’s care providers to have a holistic view of each patient’s clinical, administrative, and financial information at any given time. The EMR system also supports Medcare’s medical staff in their decision-making, while creating more opportunities to offer the patients an enhanced experience and seamless care journey as they spend less time waiting and avoid unnecessary tests.

Medcare Hospital Sharjah is also one of the first hospitals within the global TrakCare community to benefit from the TrakCare new extended mobile capabilities of a fully-enabled user interface (MEUI) which will improve the user experience wherever care is delivered. The new mobile functionality includes support for operating theater bookings and administration, maternity, and nursing care plans, and delivers dynamic patient lists, a patient journey tracker, and additional graphing capabilities.

Dr Yehia El Gabbani, Chief Operating Officer at Medcare Hospital Sharjah said: “We are committed to delivering outstanding patient care and exceptional clinical services in our communities. We strongly believe that adopting innovations and world-class technologies will renovate our patient experience and units’ operations. We implemented InterSystems TrakCare to improve the clinical outcomes and patient care delivery which in return will help us strengthen our patient safety and privacy; patient record availability; and reduce the overall waiting time.”

“We are pleased with the successful go-live of TrakCare at Medcare Hospital Sharjah in a record 7 months’ time and we are on track to deploy TrakCare as a Service at its four hospitals and 16 medical centers. TrakCare as a Service will enable Medcare staff to focus on what they do best, delivering excellent patient care while entrusting InterSystems with their EMR landscape,” said Ali Abi Raad, Country Manager for the Middle East and India at InterSystems.

Implementing TrakCare will also enable Medcare to comply with the UAE Health authorities’ initiatives for Health Information Exchange (HIE), which integrates public and private health systems, so that patient records can be easily shared and accessed by authorized individuals. 

About Medcare: 

Medcare is the premium private healthcare provider under the parent group, Aster DM Healthcare. Operating leading state-of-the-art Hospitals, including Medcare Multi-specialty Hospital in Dubai and Sharjah, Medcare Women & Children Hospital, Medcare Orthopedics and & Spine Hospital, (MOSH), and 16 medical centres in the UAE, Medcare has established a strong presence in the UAE. 

Medcare is dedicated to offering premium integrated health services in accordance with the highest quality. From talent to technology to facilities and treatment, Medcare maintains the highest possible standards in healthcare delivery. All Medcare hospitals and medical centres are accredited by the Joint Commission International (JCI), which is considered the gold standard in global healthcare. Apart from this, Medcare facilities have won several certifications. 

What sets Medcare apart is its exceptional multi-cultural, multi-lingual team of doctors who have received extensive training from some of the top-notch medical institutes around the world. Using a multidisciplinary approach, the Medcare team provides optimal, guideline-based treatment to patients, with the support of trained nurses, dieticians, rehabilitation therapists and technologists. Living by its simple promise “We’ll Treat You Well”, Medcare’s team is fully committed to providing high quality, personalized medical care to every patient.

About InterSystems:

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.