New Mission Statement Unveiled for American Hospital Cleveland Clinic in its 100th year of Leadership in Healthcare


Announcement shared in the annual global State of the Clinic address

Tom Mihaljevic, M.D, CEO and President, Cleveland Clinic

Cleveland, Ohio: As one of the top American hospitals Cleveland Clinic celebrates its centennial year in 2021, CEO and President Tom Mihaljevic, M.D., unveiled a new mission statement intended to last the next 100 years, during the annual State of the Clinic address this month.

“Our mission has served the community for generations, yet our role has evolved with the passage of time,” Dr. Mihaljevic said in a virtual address to Cleveland Clinic caregivers worldwide. “As stewards of this organization, we carry out the will of our founders to reach for higher and nobler ends. So today, I am privileged to unveil our new mission statement for the next 100 years. ‘Caring for life, researching for health and educating those who serve.’ It stays true to our past, encompasses the present and outlines the future.”

Throughout 2021, centennial celebrations will focus on past, present and future with a theme of “the Future of Healthcare Since 1921.”

The past year brought unexpected challenges, as COVID-19 quickly grew into a global pandemic. Caregivers stepped up to face the challenge, Dr. Mihaljevic said, offering to be trained in new specialty areas, supporting colleagues through difficult moments, and inspiring one another with acts of heroism.

“Our caregivers are truly selfless,” he said, adding that they “donned [their] gowns, masks and shields, and went into battle against COVID-19… Each of us will therefore remember this time not for coronavirus, but how we responded to it.”

While difficult, the pandemic was a “unifying moment for our global healthcare community,” he said. Additionally, researchers are making faster discoveries and clinicians are taking care of more patients virtually.

Throughout the pandemic, Cleveland Clinic’s priorities have remained unchanged — caring for patients, caregivers, the organization and the community.

Dr. Mihaljevic stressed that  safety, quality and patient experience are fundamental to Cleveland Clinic’s mission, in addition to offering new ways to access care, such as self-scheduling, remote monitoring to detect symptoms promptly, and virtual visits, which were used in one out every five patients served in 2020.

“To become the best place to receive care, we must set new standards for excellence and sustain them. It takes hard work, but this is part of our identity,” said Dr. Mihaljevic. “We strive to deliver the same high-quality care and experience at every location, making us One Cleveland Clinic. We owe this to our patients.”

He reported that Cleveland Clinic has grown into a team of 70,000 caregivers worldwide and has set a goal to double the number of patients served by 2024.

Alongside its existing U.S. and global locations, Cleveland Clinic London is planning to open its outpatient facility in September 2021 and the 184-bed hospital in January 2022.

“Cleveland Clinic’s vision is to become the best place to receive care, and the best place to work in healthcare,” Dr Mihaljevic said. “There has never been a greater awareness of what makes Cleveland Clinic shine. And we are shining brighter than we have ever before.”

About Cleveland Clinic:

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 67,554 employees worldwide are more than 4,520 salaried physicians and researchers, and 17,000 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,026-bed health system that includes a 165-acre main campus near downtown Cleveland, 18 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2019, there were 9.8 million total outpatient visits, 309,000 hospital admissions and observations, and 255,000 surgical cases throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 185 countries.