Dubai: Tahaluf Al Emarat Technical Solutions is proud to announce that yesterday has been certified for two ISO certificates; ISO 45001:2018 for Occupational Health and Safety Management Systems (OHSMS) and ISO/IEC 20000-1:2018 for Service Management Systems (SMS) for Customer Application and Infrastructure support services and Internal IT services.
The ISO 45001:2018 recognizes that Tahaluf is one of few IT companies in the region for which employee health and a safe and healthy work environment are paramount, and ISO/IEC 20000-1:2018 confirms that Tahaluf is one amongst few IT companies in the region that has been successfully certified for both Internal and external customer-facing IT services.
Ghassan Abu Ajamieh, Director of Strategic Planning at Tahaluf Al Emarat Technical Solutions, said: “Achieving these two ISO certifications highlights Tahaluf’s innovative and systematic approach to developing best-in-class IT solutions that excel in customer-facing.”
“Tahaluf is committed to corporate and social responsibility and gaining this certificate proof our efforts in occupational health and safety management systems.” Abu Ajamieh Alhami added.
The establishment of OHSMS and ISO 45001:2018 certification helps Tahaluf to reduce employee’s occupational health and safety risks, prevent work-related incidents, compliance with statutory, legal and regularity compliance requirements as applicable, improve customer confidence towards Tahaluf’s commitment to its employees. . Human Capital Management (HCM) department of Tahaluf is focused on building a Health and Safety culture across different locations in the region and ensure that workforce becomes more confident and productive.
From a Strategy and Excellence point of view, ISO 45001:2018 certification helps Tahaluf towards; improving Health and Safety Performance, reducing costs associated with Health and Safety accidents and incidents, boosting stakeholder confidence, increase in workforce productivity, fostering management involvement & accountability, gaining a competitive advantage, and Improvement of employee morale.
And ISO/IEC 20000-1:2018 for Service Management Systems (SMS) Establishing and Improving Service Management System helps to; increase Tahaluf’s credibility as a leading IT services provider and stand out against competitors, provide re-assurance to customers regarding Tahaluf’s focus on service commitments, increase Tahaluf’s resilience towards service continuity during adverse operational scenarios, and enhance Tahaluf’s ability to provide customers with high ROI for managing service engagements.
If we look at it from a strategy and operational excellence point of view, ISO/IEC 20000-1:2018 certification helps Tahaluf in; a reduction in high-priority changes, reduction in recurring incidents/tickets, increase in availability, reduction in the meantime for resolution of tickets, reduction in average calls/ tickets/service requests per day, and reduction in system outages.
ISO, the International Organization for Standardization, is the world’s largest developer of voluntary international standards. ISO international standards ensure that products are safe, reliable, and of good quality.
Tahaluf is one of the fastest growing IT companies that has developed advanced software solutions for the government sectors and operated with various markets. Tahaluf is providing the UAE and countries from all over the world with real-time value-added solutions designed to provide extensive functionality, and secured applications since 2015. Tahaluf was established to provide smart services, and to implement projects based on big data and AI.