In line with ongoing efforts to provide seamless government services experience
- All government entities urged to adopt the new operating system which were pilot tested by four entities
- Workshops set to be held for Abu Dhabi Government entities on how to implement the system
Dubai: Abu Dhabi Government Services Ecosystem ‘TAMM’ has revealed the new ‘TAMM OS’ tools aimed at enhancing the efficiency and quality of government services in Abu Dhabi, in cooperation with various government entities. The new initiative was launched in the presence of H.E. Major General Maktoum Ali Al Sharifi, Director General of Abu Dhabi Police, H.E. Mohammad Juma Bin Jarsh Al Falasi, Undersecretary of the Abu Dhabi Department of Energy, DoE, His Excellency Engineer Hamad Ali Al Dhaheri, Undersecretary of the Department of Community Development, Fahad Salem Al-Kiyumi, Undersecretary of the Governmental Support, Dr. Hilal Humaid Al Kaabi, Secretary-General of the Abu Dhabi Council for Quality and Conformity, H.E. Ghanim Mubarak Al Hajeri, Director-General of the Zoo and Aquarium Public Institution in Al Ain, and H.E. Dr. Mohamed Al Askar, Director General of the Abu Dhabi Digital Authority , and representatives of various government entities during its participation at GITEX 2021, which will run till October 21st, at the Dubai World Trade Centre.
TAMM has joined the global technology event as part of the Abu Dhabi Government Pavilion comprising 31 government and academic entities.
Four government entities which include the Abu Dhabi Police General Headquarters, the Department of Municipalities and Transport, the Department of Economic Development – Abu Dhabi, and the Department of Culture and Tourism, have joined in pilot testing the TAMM OS to enhance their digital services and deliver the highest levels of experience in customer satisfaction.
TAMM urges all government entities in Abu Dhabi to benefit from the TAMM OS digital tools that were designed to enhance and develop government services according to unified standards to provide seamless customer experience.
Her Excellency Aisha Al Marzooqi, Executive Director of Government Services Sector at Abu Dhabi Digital Authority said: “TAMM continues to work with all government entities in Abu Dhabi to provide them with the latest technologies and digital solutions aimed at delivering seamless services to customers. It also seeks to ensure that all residents and citizens in the emirate benefit from an integrated and secure digital platform which provides high quality and efficient digital government services. We are confident that TAMM OS will further increase the operational integration of services provided by government entities and provide a unified access for customers in various digital services. The new tools also aim to reduce costs in the development of digital services and websites using data analytics while ensuring faster completion of services.”
Through TAMM OS, TAMM aims to support Abu Dhabi government entities in developing services that follow the highest standards while meeting the needs of customers for a faster, easier, and more convenient services which is delivered in a more efficient and less costly manner.
The TAMM OS has been developed by a committee led by H. E. Mohammed Al Nuaimi, Executive Director of Corporate Services Sector, Abu Dhabi Agriculture and Food Safety Authority (ADAFSA), along with other member representatives from four government entities. The committee is tasked to develop the software workbench tools for developing services and journeys by all government entities towards enhancing their digital services.
H. E. Mohammed Al Nuaimi, Executive Director of Corporate Services Sector, ADAFSA said: “The TAMM OS aims to enable service developers and designers in various government entities to improve the level of their services using the advanced programming system of TAMM which rely on ready-to-use tools and available resources to enable entities take full control of their platform while following a unified design language. This will help improve the services provided through the TAMM App as well as continuously support the designated teams.”
Brigadier Tariq Matar Al Hassani, Deputy Director of the Information and Communication Systems Center at the General Headquarters of Abu Dhabi Police said: “TAMM OS has contributed to our efforts to offer innovative digital services to the Abu Dhabi community. During the pilot phase of TAMM OS, we were able to provide a seamless experience to the users of our services because of its unified design. New services have been introduced including applying for a vehicle renewal and some of the services which were enhanced include applying for ‘To Whom It May Concern” certification regarding their detention periods. We are optimistic of the outcome of adopting TAMM OS digital tools in our efforts to provide digital solutions and offer easy and secure experiences.”
His Excellency Ibrahim Abdullatif Al-Mousa, Executive Director of the Support Services Sector, Abu Dhabi Department of Economic Development commended the effectiveness of the pilot testing of the TAMM OS which has greatly enhanced the procedure of ‘Real Beneficial’ services. “The DED is committed to employing the latest technologies available to provide innovative economic services. This will help improve and further simplify procedures that cater to the needs of the business community in Abu Dhabi and save time for investors and business owners,” Al Zaabi added.
The Acting Executive Director of the Information Technology Affairs Sector at the Department of Municipalities and Transport, Dr. Omar Mubarak Al Shaiba stated: “We have succeeded in the implementation of TAMM OS during the pilot phase and has seen how it helped create our new ‘New Warehouse Project and Drawing Approval’ services. It now enables us to provide licenses to businesses seeking to build a new warehouse and obtain initial approval of their site selection and construction graphics through TAMM. We are also using the new development tools in enhancing our ‘Ranch New Allocation’ services (New Ezba Allotment). We are confident that this operational integration will help achieve efficiency in digital services provided to the Abu Dhabi community.”
HE Saeed Ali Al Fazari, Executive Director, Support Services Sector, the Department of Culture and Tourism, remarked: “During the pilot phase, we employed the digital and technological tools in developing our government services for the public. We were able to achieve the targets of our new ‘Venue Finder’ service which allowed for better management of public halls and spaces of the Abu Dhabi Department of Culture and Tourism. By tapping on the latest technologies provided by TAMM in accordance with the highest standards, we are confident that this joint initiative will yield more success in the future.”
TAMM is set to organize workshops for government entities to guide users on how to implement the innovative development tools as well as get their feedback regarding the operating procedures and how they have attained the desired results which led to the customers’ quick and easy access to the services through the TAMM.
TAMM OS provides key benefits that contributed to further enhancing government services of all government entities in Abu Dhabi. It has also helped entities to smoothly launch their digital government services through TAMM based on features that can be readily applied by entities to their platform such as digital payment, chat maps and robots, calendars, and other tools available to use by any government entity. TAMM continues to strengthen the cooperation among various stakeholders in terms of integrating all government services in Abu Dhabi under a comprehensive and unified platform.
TAMM, a product of Ghadan21 and developed through cooperation with all government entities in Abu Dhabi, harnesses the latest technologies and digital solutions to provide seamless service experiences for customers. The ecosystem provides its customers with a comprehensive range of government services through one single point of access at any time and place. Using TAMM, customers can have direct access to information without having to visit each and every government entity. TAMM continues to advance the digital transformation in Abu Dhabi by providing all Abu Dhabi residents with high quality and efficient government services through safe, integrated digital platforms.