The Impact of Ziwo Software On Omnichannel Customer Experience

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A customer’s road to or using a service or buying a product today revolves around multiple channels more than any time it did in the past. The customers are dictating how and when they engage with your business. They may connect in person, on your website, by telephone, on WhatsApp, or via an SMS text. Also, they can do so with multiple devices such as tablets, smartphones, and computers.

Ziwo is a cloud contact center software that provides assistance to companies for the purpose of organizing interactions with their customers via multiple channels in a way that allows the customers to seamlessly switch backward and forward across all different channels, alongside phone, website, WhatsApp, SMS.

ZIWO by Aswat FZ-LLC, the Dubai-based omnichannel cloud contact center software delivers an excellent customer experience to thousands of customers of all sizes around the world. And it can be deployed and launched in a few minutes. With its local and international telecom partners, ZIWO also provides virtual phone numbers in any country in the world, allowing companies to reach new markets instantly. By implementing this omnichannel cloud contact center, businesses can enhance the customer journey by delivering a more personalized and tailored interaction.

Why Omnichannel is Important for businesses?

Nowadays, customers expect a consistent experience across all service channels, not only this, but also, they expect the interaction history to be available at every channel. That’s why the omnichannel approach provided by Ziwo addresses all expectations of customers. In other words, Ziwo considers any business through the eyes of their customers, and that is implemented by organizing the customer experience across all channels so that it’s seamless, integrated, powerful, and consistent.

Why Ziwo For A Successful Omnichannel Approach?

Developing Integrated Customer Experiences

Ziwo Cloud Contact Center provides the customers with an omnichannel customer experience that is integrated into all the channels and in any given customer journey, including mobile device, laptop, desktop, etc. As a matter of fact, this omnichannel is considered a customer-centric approach that is based to deliver value to customers through improved and more consistent interactions.

For instance, if someone sends a WhatsApp text to inquire about a product or a service and later, he calls to follow-up, he would expect the agent to be aware of his inquiry.

Companies can use Ziwo platform to solve problems and create a more customer-centric omnichannel experience. With one single customer view to work from, companies can overcome issues and engage in a better way with customers by knowing their identity and their needs.

Consistent Approach

When companies decide to create an omnichannel customer experience, they encounter many challenges like not measuring the right KPIs, or lack of unified omnichannel customer data, and the need for better personalization across channels.

Increasing Efficiency

With the increasing pressure on contact centers, Ziwo omnichannel cloud-based solution provides an instant resolution to increasing efficiency, while delivering a powerful end-to-end solution, which can be customized to meet the specific needs of any company.

Improved Customer Retention

Personalizing customer journeys in all channels via an effective omnichannel strategy can turn them into loyal and regular customers. Not only that, but this can also convert them into repeated ones.

About Ziwo:

ZIWO Cloud Contact Center Software (CCAAS). Barrier-breakers, and an Information Technology organization that provides cloud center services and advanced tech solutions. This platform builds a deep relationship with the most important brands within the world, in order that they can build deeper relationships with their clients via Omnichannel software. Ziwo’s world-class platform can orchestrate a large-scale network of passionate experts around the world. Powered by people and augmented by cutting-edge technology, Ziwo delivers resonance with high quality, easy deployment, and precision.