USING FACIAL RECOGNITION, SITA AND FRAPORT ENABLE A CONTACTLESS TRAVEL EXPERIENCE FOR ALL AIRLINE PASSENGERS

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USING FACIAL RECOGNITION, SITA AND FRAPORT ENABLE A CONTACTLESS TRAVEL EXPERIENCE FOR ALL AIRLINE PASSENGERS.

Frankfurt becomes the first European airport to offer full-coverage biometric systems, another milestone in the expansion of Fraport’s digital passenger processes.

SITA and Fraport are enabling all airlines at Frankfurt Airport to jointly use face biometrics as identification from check-in to boarding the aircraft. Frankfurt is the first airport in Europe to offer biometric touchpoints to all airline passengers, enabling streamlined, frictionless passage throughout the airport.

Using SITA’s Smart Path biometric solution, powered by NEC, your face becomes your boarding pass. Passengers can securely register in advance on their mobile device through the Star Alliance biometric app or directly at the check-in kiosk with their biometric-enabled passports. The whole registration process only takes a few seconds.

Once registered, passengers pass through the facial recognition-equipped checkpoints without showing any physical documents. The new technology is already in use by more than 12,000 passengers at check-in, boarding pass control, and boarding gates. 

Dr. Pierre Dominique Prümm, Fraport AG’s Executive Director Aviation and Infrastructure, said: “Together with Lufthansa and the Star Alliance airlines, we have been offering this innovative service since 2020, an experience – with the help of SITA and NEC – which will now be extended to all airlines. We are the first European airport to offer all passengers a contactless and convenient passenger journey using biometrics. Our goal for the coming months is to equip at least 50% of all check-in kiosks, pre-security, and boarding gates with the new and pioneering technology.”  

David Lavorel, CEO of SITA, said: “We have seen that the more we can automate the passenger journey in the airport, the better the experience. Biometric touchpoints significantly speed up the mandatory steps in the airport, giving passengers more time to relax before the flight rather than waiting in line. We know from our research that where biometrics are introduced, more than 75% of passengers will gladly use them. Therefore, we are pleased to bring the benefits of a faster airport journey to Frankfurt Airport.”

Naoki Yoshida, Corporate Senior Vice President, NEC, said: “As a pioneering biometrics technology partner of Star Alliance and SITA, we are proud to be able to support Fraport’s innovative and ground-breaking approach to streamlining passenger facilitation by creating a seamless travel experience throughout one of Europe’s most important gateways for travel.”

SITA’s biometric solution leverages the NEC I:Delight digital identity management platform,   ranked the world’s most accurate face recognition technology in vendor tests conducted by the US National Institute of Standards and Technology (NIST). This means passengers who have opted to use the service can be identified quickly and accurately, even on the move.

About SITA:

SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Our technology powers more seamless, safe and sustainable air travel.

Today, SITA’s solutions drive operational efficiencies at more than 1,000 airports while delivering the promise of the connected aircraft to more than 400 customers on 17,700 aircraft globally. SITA also provides the technology solutions that help more than 70 governments strike the balance of secure borders and seamless travel. Our communications network connects every corner of the globe and bridges 45% of the air transport community’s data exchange.

SITA is 100% owned by the industry and driven by its needs. It is one of the most internationally diverse companies, with a presence in over 200 countries and territories.  

About Fraport:

Headquartered in Frankfurt, Germany, Fraport AG (Frankfurt Stock Exchange, MDAX) is one of the world leading players in the global airport business. Fraport’s portfolio of companies spans four continents with activities at 29 airports worldwide. In pre-pandemic 2019, more than 182 million passengers used airports actively managed by Fraport. As a result of the Covid-19 pandemic, Fraport’s Group airports welcomed only about 146 million passengers in 2022. Fraport AG generated revenue of €2.1 billion and profit of some €92 million in fiscal year 2021 (Dec. 31).

Fraport’s home-base Frankfurt Airport (FRA) is strategically located in the heart of Europe at the junction of vital intermodal road, rail and air networks. The surrounding Frankfurt Rhine-Main-Neckar region serves as an economic powerhouse and logistics hub for Europe and the world. In 2019, FRA welcomed more than 70.5 million passengers and handled 2.1 million metric tons of cargo. Only 48.9 million passengers travelled through FRA in 2022, due to the Covid-19 pandemic. Cargo volumes reached 2.0 million metric tons in 2022. Based on the latest ranking for 2021, FRA ranks first for cargo in Europe.