Virgin Mobile KSA “A Unique Customer Experience in Saudi Arabia” Achieving the least number of Customer Complaints in 2017

Fouad Halawi, Chief Executive Officer of Virgin Mobile KSA
Fouad Halawi, Chief Executive Officer of Virgin Mobile KSA

Saudi Arabia, Riyadh: Throughout the past year, the complaint indicator released by the Communications and Information Technology Commission (CITC), shows Virgin Mobile KSA as the telecom operator with the lowest complaints among its competitors. The achievement by Virgin Mobile KSA is due to its customer-centric approach and unrelenting dedication to ensure superior experiences to its customers, in addition to the value-added offering and services.

The CITC indicator that shows the number of complaints for every 100,000 subscribers, ranked Virgin Mobile KSA right at the top for registering the least number of complaints against its mobile calling services, among all other telecom service providers.

Expressing his delight about the announcement, Fouad Halawi, Chief Executive Officer of Virgin Mobile KSA said “I am extremely delighted and equally proud that Virgin Mobile KSA continues to exceed customers’ expectations with dedication and relentless efforts. Ensuring customer satisfaction and extending a fulfilling experience will remain the core of our values. It is what defines us best and what sets us apart.”

Mr Halawi Added, Virgin Mobile KSA is quickly becoming an inspiration within the telecom industry. As witnessed by our most recent campaign (No Limits), which is now being adopted by many companies in the market. Hopefully the whole telecom industry is benefiting from this renewed customer centric service level”.

This milestone by Virgin Mobile KSA underlines its growth and progress in the telecom industry, and provides the market and competitors an overview of its determination. This also goes on to emphasise Virgin Mobile KSA’s commitment to provide its customers with the best services and rewarding experiences.

About Virgin Mobile Saudi Arabia:

Connect Saudi Limited LLC (Virgin Mobile Saudi Arabia) is the Saudi holding company for Virgin Mobile Middle East & Africa’s activities in the Kingdom of Saudi Arabia.  The operating licence for Virgin Mobile is held by its daughter company Virgin Mobile Saudi Consortium LLC which has prominent local Saudi Arabian companies as shareholders.

Virgin Mobile is a new type of mobile company in the Kingdom, which is on a mission to Make Mobile Better, one mobile phone and plan at a time. Virgin Mobile Consortium LLC was awarded a licence by the Communications and Information Technology Commission to operate as a Mobile Virtual Network Operator in April 2014.

Virgin Mobile is headquartered in Riyadh and has a state-of-the-art customer service centre in Jeddah.