Virgin Mobile Stresses on the importance of enhancing “Customer Experience”..


Saudi Arabia: The complaint indicator released by The Communications and Information Technology Commission (CITC) showed that Virgin Mobile Saudi is the lowest in terms of complaints received by the CITC against telecom operators, which makes it the best compared to other service providers. Virgin Mobile Saudi expressed its delight with this achievement, which underscores the company’s commitment to supporting and enhancing the customer experience and driving customer satisfaction.

The indicator, published on CITC’s website, ranks telecom service providers in terms of the number of complaints CITC received against them from users in the first quarter of 2017. Virgin mobile Saudi was ranked the best, with the least number of complaints against its mobile calling services. The indicator gives number of complaints for every 100,000 subscribers.

Commenting on this achievement, Virgin Mobile Saudi Chief Executive Officer Fouad Halawi said: “We are proud of this important ranking, which shows our keen interest in developing a great customer experience. We at Virgin Mobile Saudi always address any complaints quickly and efficiently because we believe customer service is the pillar of our success.”

Halawi said Virgin Mobile Saudi turns utmost attention and provides high quality services to its subscribers in Saudi Arabia, which currently exceed 2.5 million.

He thanked all Virgin Mobile staff for their hard work and dedicated efforts to provide the best services to customers. He also thanked CITC for conducting such important rankings, which “help us assess our performance and plan for future growth and development”, he concluded.

About Virgin Mobile Saudi Arabia:

Connect Saudi Limited LLC (Virgin Mobile Saudi Arabia) is the Saudi holding company for Virgin Mobile Middle East & Africa’s activities in the Kingdom of Saudi Arabia.  The operating licence for Virgin Mobile is held by its daughter company Virgin Mobile Saudi Consortium LLC which has prominent local Saudi Arabian companies as shareholders.

Virgin Mobile is a new type of mobile company in the Kingdom, which is on a mission to Make Mobile Better, one mobile phone and plan at a time. Virgin Mobile Consortium LLC was awarded a licence by the Communications and Information Technology Commission to operate as a Mobile Virtual Network Operator in April 2014.

Virgin Mobile is headquartered in Riyadh and has a state-of-the-art customer service centre in Jeddah.